About the role

We are seeking an experienced and proactive Group Operations & Business Development Manager to help develop our registered NDIS provider business and strengthen operational systems across our youth-care services in Cairns. This is an exciting prospect for someone who combines strong operational leadership, NDIS knowledge, youth-care experience and business development skills. The successful candidate will take ownership of establishing the NDIS business from the ground up, building referral networks, recruiting and training staff, implementing compliance systems and improving operational processes across both service areas.

Key responsibilities

- Develop and implement a practical NDIS business launch and growth strategy

- Build professional relationships with support coordinators, allied health providers, community organisations and other referral sources

- Generate and manage participant enquiries and coordinate intake and service commencement

- Identify suitable service opportunities within our approved NDIS registration scope

- Establish participant documentation, service agreements, operational procedures and reporting systems

- Monitor business development activity and provide regular progress reports to the Director

- Review and improve operational processes, staff communication and documentation

- Support consistent shift reporting, handovers, incident reporting and complaint management

- Recruit, interview and onboard suitable disability support workers and youth-care staff as authorised





- Coordinate staff inductions, mandatory training and competency assessments

About you

- Demonstrated experience in NDIS operations, disability services management or NDIS provider development

- Practical understanding of NDIS compliance, complaints management, incident reporting and quality systems

- Experience in youth residential care, child safety or a closely related service environment

- Strong business development, networking and relationship-building skills

- Experience recruiting, onboarding, supervising and training staff

- Excellent written and verbal communication, organisational and problem-solving skills

- Ability to work independently, manage competing priorities and report directly to the Director

- Previous experience establishing or growing an NDIS provider from the startup stage (desirable)

- Knowledge of Queensland child safety requirements and relevant NDIS Practice Standards (desirable)

- Relevant qualifications in business management, disability, community services, social services or a related field (desirable)

What we offer

- An opportunity to shape and grow a developing NDIS business

- A leadership role with direct access to the Director

- The opportunity to contribute to two meaningful service areas

- Initial part-time flexibility, with potential for increased hours as the business grows

- The opportunity to build operational systems, develop teams and make a measurable contribution to service quality and business growth

📌 Group Operations & Business Development Manager – NDIS & Youth Services (Cairns)
🏢 SVSM CARE
📍 Cairns