About the role

The IT Business/Systems Analyst turns business needs into clear technical requirements, supports the systems that meet them, and works with stakeholders and delivery teams to get the right solutions built, tested and adopted.

Key responsibilities

- Elicit, analyse and document business and functional requirements through workshops, interviews and process reviews.

- Write user stories, acceptance criteria, use cases and process maps that developers and testers can act on.

- Analyse current-state processes and systems, identify gaps and recommend improvements with a clear business case.

- Act as the link between business teams, IT, vendors and project managers.

- Manage expectations, prioritise requests and handle changes to scope.

- Present findings, options and recommendations to technical and non-technical audiences.

- Work with developers, architects and testers to shape solution designs that meet requirements.

- Support agile ceremonies, including backlog refinement, sprint planning and reviews.

- Plan and run user acceptance testing, and help triage and resolve defects.

- Analyse and document system functions, data flows,



integrations and interfaces between applications.

About you

- 3+ years as a Business Analyst or similar role in an IT or digital delivery setting.

- Proven ability to gather and document requirements using techniques such as workshops, interviews, process modelling and prototyping.

- Experience writing user stories, acceptance criteria and functional specifications.

- Working knowledge of Agile (Scrum or Kanban) and Waterfall delivery approaches.

- Familiarity with tools such as Jira, Confluence, Azure DevOps, Visio or Lucidchart.

- Strong analytical and problem-solving skills, with attention to detail.

- Excellent written and verbal communication, including facilitation and stakeholder management.

- Experience supporting user acceptance testing and defect management.

- Basic understanding of databases, APIs and system integration, including the ability to read SQL or data models.

- Experience analysing and configuring business systems, including data mapping, integration points and system testing.

📌 Business Analysts (Melbourne)
🏢 ASHA Solutions
📍 Melbourne