- Full-time Mon - Fri

- Fun, Friendly & Sociable Culture

- Renewable Energy Industry - Solar & Battery

About Clean Power Australia:

Clean Power Australia is a Top 20 by Volume Solar Retailer based in NSW, QLD, and ACT. We are looking to expand our Customer Support function.

About the role:

We are seeking a customer-focused individual to join our team as a Customer Support Coordinator. If you are enthusiastic individual, enjoy assisting customers, and thrive in a dynamic & busy work environment, this is the perfect opportunity for you.

MAIN DUTIES/RESPONSIBILITIES

- Provide exceptional customer service to customers inquiring about solar and battery products.

- Respond promptly to customer inquiries, concerns, and complaints via phone, email, and chat.

- Assist customers in navigating our products and services, addressing technical queries, and offering solutions to meet their needs.

- Work closely with the manager helping with general administrative tasks & duties.

- Collaborate with cross-functional teams to ensure effective communication and resolution of customer issues.

- Maintain accurate and up-to-date customer records in our database.

- Prioritise critical works and plan them based on resource availability

- Establish good relations with various clients & internal or external stakeholders





SKILLS & EXPERIENCE

- Previous experience in a customer service role - any industry is welcome!

- Strong communication skills with the ability to explain technical concepts in a explicit and understandable manner.

- Excellent problem-solving abilities and a customer-centric mindset.

- Positive & a team player mindset!

- Ability to work in a fast-paced environment and adapt to changing priorities.

- Proficient in using customer relationship management (CRM) tools.

- Full working rights - no temporary visa holders

WHATS ON OFFER

- Full-time hours Monday - Friday in our brand new office - NO WEEKENDS!

- Office based in Mascot super accessible via train & bus

- Full industry training provided (Solar & Battery)

- Great manager & family-feel culture - WE ARE A FUN BUNCH!

- Opportunities for professional development and career advancement.

- Work with a passionate and dedicated team in the sustainable energy sector.

- WHV Holders welcome to apply with plenty of time left on visa

The recruitment process will be a phone interview with our Recruitment Manager, Jessica followed by a face to face with the hiring manager.

If you are interested, please attach your CV and we will give you a call.

📌 Customer Support Coordinator (Mascot)
🏢 Clean Power Australia
📍 Mascot