About the role

We are seeking a dedicated and experienced Medical Receptionist to join our dynamic team at the One Heart Centre in Marrickville and North Sydney. As a part-time Medical Receptionist, you will be responsible for providing exceptional customer service, managing patient enquiries, and supporting the smooth running of our medical practice.

Key responsibilities

- Warmly greeting and assisting patients in person, by phone and by email, providing an exceptional first impression of the practice and managing the reception area

- Answering incoming phone calls, responding to patient queries, and providing information about the clinic and its services

- Maintaining accurate patient records and ensuring the confidentiality of patient information using the practice management software (Shexie)

- Processing patient invoicing, receipting and payments, including Medicare and private health fund billing

- Scanning, filing and managing incoming referrals, clinical correspondence and outgoing letters

- Liaising professionally with Medicare, hospital staff, referring doctors and other medical stakeholders

- Assisting with the set-up and return of ambulatory monitoring devices (e.g. Holter monitors, blood pressure monitors) — full training and incentives provided

- Upholding the highest standards of patient privacy, confidentiality and professional conduct at all times

About you





- Previous experience in a medical reception or customer service role, preferably within the healthcare industry

- Strong interpersonal and communication skills, with the ability to interact with patients, healthcare professionals, and colleagues in a warm and qualified manner

- Excellent organisational and time management skills, with the ability to multitask and prioritise tasks effectively

- A keen eye for detail and a commitment to maintaining accurate and up-to-date patient records

- A friendly, empathetic, and patient-centric approach to customer service

- Ability to work both autonomously and collaboratively within a small, close-knit team

- Reliable, trustworthy and punctual with a strong work ethic

- Desirable: Familiarity with Medicare Benefits Schedule (MBS) billing process

- Desirable: Additional language skills to serve a diverse patient population

Benefits

- Competitive remuneration with additionally income opportunities to support the clinic workflow

- Flexible work arrangements to support work-life balance

- A collaborative and friendly team environment

About us

The One Heart Centre is a cardiologist led specialist clinic, dedicated to delivering exceptional patient care and supporting the overall wellbeing of our community. With a team of highly skilled medical professionals and a commitment to innovation, we are at the forefront of medical advancements in Sydney.

📌 Medical Receptionist (Marrickville)
🏢 One Heart Centre
📍 Marrickville