Systems Engineer L1.5 & L2 | MSP
Sydney | $65K–$100K + Super | L1.5 → L2 → Projects

Are you an experienced MSP Engineer ready to take the next step?
We're recruiting for an established Managed Services Provider looking for a hands-on Systems Engineer to join its Sydney team.
This is not a traditional Level 1 Service Desk role. You'll need solid experience working within an MSP, the ability to troubleshoot independently and the drive to progress into L2 and project work quickly.

What's on offer?
$65K–$100K + super, depending on experience and capability
Clear pathway from L1.5 to L2 and project work
Chance to progress within approximately six months
Sydney-based role
Customer-facing work with variety, autonomy and responsibility

The Role
You'll work across:
Microsoft 365 and Entra ID
Intune and Autopilot
Windows and end-user support
General networking
Remote troubleshooting and monitoring
Client support and incident management
In office support across various client environments
Face-to-face customer engagement
L2 support and project delivery as your skills develop

You'll be joining a small team, so initiative, reliability and ownership are essential.

Career Progression




You'll start at a level and salary that reflects your current experience, with the opportunity to take on increasing responsibility and project work.
The goal is for you to develop into an L2 Systems Engineer who can deliver work independently, manage tasks end-to-end, work on projects and confidently support clients. Engineers who demonstrate these capabilities can progress towards $90K–$100K + super, depending on performance and experience.

What We're Looking For
Current MSP experience is essential
Australian citizen or permanent resident only
1–2+ years of IT experience across L1/L2 support
Currently operating at L1.5 level or above
Strong Microsoft 365 and Entra ID knowledge, Intune and Autopilot
Good general networking knowledge
Solid troubleshooting and problem-solving skills
Able to work autonomously and take ownership
Proactive, reliable and comfortable working at pace

Interested?
If you're currently working for an MSP in Australia, have Australian citizenship or permanent residency, and are ready to step up, I'd love to hear from you.

Interviews commencing ASAP, with a quick two-stage process.

📌 5 & Sydney
🏢 Harvey Robinson
📍 Sydney