Job Description

We are looking for an experienced and commercially focused Account Manager to join our Melbourne team.

The Account Manager is responsible for developing, maintaining and growing relationships with key customers. The role manages all aspects of the customer relationship, with a strong focus on business development, revenue growth, retention and identifying opportunities to expand our services.

Working closely with customers and our local and global teams, you will develop strategic business plans, understand customers' supply chains and business objectives, and identify solutions that deliver value and support long-term growth.

KEY RESPONSIBILITIES
Develop and maintain strong relationships with customers across multiple levels of their organisation
Create and communicate strategic business plans aligned with customer and Expeditors goals
Identify business development opportunities and actively manage the sales pipeline to drive revenue growth
Develop a robust understanding of customers' supply chains, industries,



financial objectives and broader business goals
Identify and introduce value-added solutions using Expeditors' services and technology
Drive product and geographic diversification prospects within assigned accounts
Prepare and deliver effective customer business reviews focused on performance, opportunities and strategic initiatives
Establish and monitor performance against agreed KPIs
Ensure customer expectations, SOPs and service requirements are clearly documented and communicated
Coordinate with local and global operational teams to ensure visibility and alignment on customer requirements and initiatives
Participate in the established bid process and engage relevant stakeholders
Monitor account performance, customer retention and revenue growth, escalating customers at risk where required
Maintain customer, meeting and prospect information accurately within CRM
Travel when required

📌 Account Manager Keilor East
🏢 Expeditors
📍 Keilor East