Job Description

This role is responsible for providing business and initiative support to TAL’s Group Life Stakeholders by developing cutting-edge and intuitive business and digital solutions, managing system changes, daily support activities and detailing documentation on current or changed processes and technologies.

In this role you will:
Business Analysis & Process Improvement: Analyse existing business processes, identify improvement opportunities, and design future-state processes that improve customer experience, efficiency and implementation outcomes.
Requirements & Product Delivery: Partner with business and engineering teams to gather requirements, translate them into explicit user stories and documentation, and support backlog prioritisation throughout the product development lifecycle.
Digital Change & Implementation:



Coordinate the delivery of digital initiatives, including user acceptance testing, implementation planning, release documentation, training and post-implementation reviews.
Partner & Operational Support: Act as a subject matter expert for Group Life partners, supporting client change requests, deployments, system and process issues, incidents, and pre-sales or account management activities.
Risk, Stakeholder & Delivery Management: Facilitate internal and external workshops, manage risks and issues, provide regular status reporting, and ensure stakeholders remain informed and aligned throughout delivery.

📌 Business Analyst Sydney
🏢 TAL
📍 Sydney