About the role

This is a full-time on-site position requiring physical presence at the workplace for all rostered shifts. You will lead from the front in a dynamic role where excellence meets opportunity. We are seeking a leader who brings extensive operational expertise, strong people management capability, and the ability to uphold the highest standards of cleanliness, presentation, and guest experience. Experience managing a large outsourced housekeeping will be highly regarded. No two days are the same in this dynamic role.

Key responsibilities
Implement policies, procedures, and training for a brand-new housekeeping team
Conduct daily room and public area inspections, including VIP rooms
Work a rotating roster as required
Ensure rooms are checked and released according to hotel standards
Coordinate daily staffing requirements to ensure effective coverage and operational efficiency
Create and manage rosters, liaising with hotel management regarding special requirements
Ensure timely return of rooms to meet hotel occupancy demands
Manage staff requests and maintain accurate records
Prepare staff timesheets, distribute payslips, and assist with pay queries
Conduct interviews and support the recruitment process

About you




Leadership & Team Management — ability to motivate, coach, and lead large, diverse teams
Operational Excellence — strong understanding of 5-star housekeeping standards and hotel operations
Contract Management — experience managing outsourced labour and service-level agreements
Financial Acumen — ability to manage budgets, analyse productivity, and drive cost-effective outcomes
Quality Assurance — meticulous attention to detail and commitment to brand standards
Communication Skills — clear, qualified, and positive communication with staff, clients, and stakeholders
Problem Solving & Decision Making — ability to resolve issues quickly and effectively
Time Management & Organisation — ability to manage competing priorities in a quick-paced workplace
WHS Knowledge — understanding of workplace safety obligations and risk mitigation
Technology Proficiency — confident using housekeeping systems, rostering tools, and reporting platforms

About us

Working with Empire Hospitality is a career. We support your success through mentoring, ongoing education, and a robust operational support network.

📌 Full Time Hotel Services Manager Housekeeping Sydney
🏢 Empire Hospitality Australia
📍 Sydney