MAYDAY is partnering with a market-leading fintech recognised as one of Australia's Top Employers. This is an award-winning business where culture, development, and performance genuinely go hand in hand.

About the role

You'll work directly with small business owners, helping them navigate challenging financial situations while developing tailored repayment solutions that deliver positive outcomes for everyone involved. This role involves managing a high volume of inbound and outbound customer conversations and building strong rapport with clients.

Key responsibilities
Managing a high volume of outbound customer conversations
Building strong rapport with small business owners
Understanding customer circumstances and identifying suitable repayment solutions
Negotiating positive outcomes with empathy and professionalism
Overcoming objections and handling challenging conversations confidently
Managing your own portfolio of customer accounts
Recording customer interactions through Salesforce and internal systems
Working towards individual and team performance targets




Collaborating with colleagues across the business to deliver outstanding customer outcomes

About you
Robust communication and relationship-building skills
A resilient and solutions-focused mindset
Confidence in handling difficult conversations
A competitive, goal-oriented approach
High levels of motivation and personal accountability
Strong emotional intelligence and empathy
The ability to thrive in a fast-paced environment
A genuine desire to learn, develop, and progress your career

Perks
$80,000 - 85,000 Base + Super + 5% Bonus
Sydney CBD location with hybrid flexibility (1 day WFH)
Join an award-winning fintech recognised as one of Australia's Top Employers
Extensive onboarding, coaching, and career development programs
Clear progression pathways and internal promotion opportunities
Fun, energetic, and cooperative team culture
Regular team events, wellness initiatives, and employee perks
Work within a growing business where high performers are recognised and rewarded

Apply now or contact the Mayday Recruitment team for a confidential discussion.

📌 Collections Specialist Sydney
🏢 Mayday Recruitment Group
📍 Sydney