Customer Service Operator - 12 months FTC

Are you an experienced customer service professional who enjoys solving problems and helping customers? Join Metcash’s ALM team and help support independent liquor retailers across Australia.

What’s on offer
12-month contract until November 2027
Monday to Friday, 9am to 5pm (8:30am Mondays)
Canning Vale location with free onsite parking
Supportive, inclusive team environment
Team member discounts and benefits

In this role, you’ll:
Manage customer enquiries by phone and email
Lodge and process claims
Resolve issues quickly and professionally
Work with internal teams to deliver a excellent customer experience

About you
Previous call centre or customer service experience
Confident and empathetic communicator
Robust attention to detail and problem-solving skills
Comfortable working in a quick-paced environment




Microsoft Office skills
Claims or distribution centre experience is a bonus

Why Metcash?

At Metcash, you’re part of something bigger. You’ll be helping support independent retailers and the local communities they serve, while joining a friendly and supportive team.

You’ll also have access to:
Free onsite parking
Team member discounts and perks through Our Local
A supportive and inclusive workplace
Employee-led groups celebrating Pride, First Nations and cultural diversity

Think you’d be a great fit?

You don’t need to tick every box. If you have strong customer service experience and are ready for your next chance, we’d love to hear from you. Apply today.

📌 Customer Service Operator 12 Months Ftc Canning Vale (Australia)
🏢 Metcash
📍 Australia