Introduction to the role

We are seeking a Field Service Technician to join our Service Operations Support team. You will be responsible for providing hands on mechanical service work to our clients and being the technical liaison

between the client, product division and our sales team. Your role plays a crucial part in performing and coordinating service activities relating to our machines, spares and wears - keeping our clients

operating at full capacity. This position is located in Tomago, and you will report to the Field Service Supervisor Tomago.

Main Responsibilities
Complete field machine inspections
Provide hands-on mechanical service work in the field to Metso customers
Provide technical liaison services between customers, product divisions and sales personnel
Perform technical evaluations and analyse equipment and machine component failures
Understand drawings and schematics to ensure correct processes are followed
Supervise and oversee Field Service projects on customer sites
Escalate questions and analysis to Technical Support and Engineering
Support quotation work by providing scope of work, initial planning and costing information
Promote products and services to customers
Prepare post site reports,



timesheets and expenses after site visits
Promote Technical Support value add and support Technical Support Teams
Some Interstate and some international travel may apply. This role comes with some physical work requirements.

To succeed

Essential
A Mechanical trade qualification from college or technical school, OR
Three to six years relevant experience and/or training
Demonstrate understanding and compliance to safety regulation and standards
Physically fit and able to pass a medical, with no site restrictions to perform duties
Excellent communication and interpersonal skills
Ability to read and interpret mechanical schematics
Ability to travel within short notice
Understanding operating and maintenance instructions, and procedure manuals
Ability to read and understand a variety of written instructions
Ability to complete basic engineering calculations such as basic algebra, geometry etc.
Provide standard hand tools applicable to task
Current driver’s license

Desirable
Basic rigging and dogging understanding
Ability to write routine reports and correspondence (Word, Excel)

📌 Field Service Technician Tomago (Australia)
🏢 Metso
📍 Australia