Job Description

This is a remote position.

Job Overview

The Afterhours Officer serves as a critical support function to Support Workers, clients and stakeholders by providing guidance and assistance. Through the provision of this quality service, Support Workers will better be able to serve our clients.

Key Responsibilities
Coordinate after-hours operations of the organization
First point of contact out of business hours for all allocation and rostering matters
Communicate with Participants and Support Workers regarding rostering and other out-of-hour matters
Allocate Support Workers to shifts in line with Participants' needs
Ensure all shifts are filled in a timely manner
Ensure all communication is recorded and accurate
Recognise and escalate and urgent matters to management in a timely manner
Support Management to meet quality and compliance requirements

Requirements
Experience as a customer service or related experience




Basic understanding of computer hardware, software, and networking setups
Highly motivated with a Can-Do Attitude
Excellent customer service and solid communication skills
Ability to work quickly and efficiently
Excellent attention to details
Solid problem solving skills
Able to work well under pressure and meet targets
Effective interpersonal skills in emergency situations and via phone
Ability to juggle multiple calls at one time and prioritise calls that are in different phases of resolution

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📌 Ndis After Hours Officer Herston (Australia)
🏢 Set Up My Offshore
📍 Australia