Description : The Access Hardware story began in 1975 as a family owned and operated Australian company dedicated to excellence in architectural hardware and security solutions.

In 2025, we celebrated 50 years of service as Australia’s leading supplier of commercial door hardware, locksmithing, and security solutions. With a national presence and 350+ team members across Australia, we support trade, commercial, and major project customers with a complete range of products and services.

We have recently strengthened our offering with the acquisition of API Access & Security, expanding both our team and technical expertise, positioning Access Hardware as the largest commercial locksmith and security network in Australia.

We have a outstanding opportunity at our South Melbourne team, where you will play a key role in delivering exceptional customer service to our clients.

About you :
Great customer service skills
Comfortable managing inbound calls with a customer‑focused approach
Positive computer skills
An inquisitive nature and good problem solver
Valuable eye for detail, excellent organisation and time management skills
Team player, relationship building skills with a genuine desire to learn

Some of your day-to-day duties will include :




Capture all inbound activity including sales & accounts enquiries, workshop enquiries and respond promptly to maintain a high level of service
Support Branch Team Leaders to log service jobs and orders accurately and ensure timely follow-up
Generate invoices and assist with customer portal accounts, ensuring billing accuracy
Work with team to complete orders and secure timely invoice payments; record changes to purchase/service orders
Maintain customer databases including proper filing systems re invoicing, customer communications, and compliance
Address customer inquiries and billing concerns while maintaining effective communication with internal teams and external stakeholders
Provide administrative support to the team as directed

Why Access Hardware?

Because the people we employ make it a great place to work! Access Hardware will provide you with:
Career growth
Access to Employee Assistance Program (EAP) for you and your family
A genuinely paid parental leave scheme
Paid day off for your birthday

Working together to make architectural hardware and security solutions easy for our customers.

Aboriginal and Torres Strait Islander peoples are encouraged to apply!

📌 Customer Service And Administration Coordinator Collie
🏢 Access Hardware
📍 Collie