Customer Relationship Specialist – Parramatta Location: Parramatta CBD

Salary: Base Salary + Super + Earn Uncapped Bonuses

Contract Type: Full time

Working Hours: Monday–Friday, 8:30AM–5:00PM (no weekends or late nights)

Key Responsibilities

Optimise a portfolio of overdue accounts from Australian institutions

Contact customers via inbound & outbound calls to discuss outstanding balances

Use modern tools and systems and apply skip tracing techniques to locate and support customers

Work with customers to understand their situation and negotiate realistic repayment solutions

Maintain accurate records and operate within strict compliance and regulatory guidelines

Build rapport while handling sensitive financial conversations professionally

Work towards achievable targets in a supportive, team-driven environment

Skills & Experience

Solid verbal communication skills and confidence speaking on the phone





Negotiation and influencing skills

Emotional intelligence/empathy when dealing with customers

Resilience – you can handle challenging conversations in high volume call centre setting

Motivation to achieve targets and grow your earnings

Attention to detail, data accuracy, and willingness to learn compliance requirements

What we offer

Fully paid training + career progression pathways

Uncapped monthly incentives – your performance directly drives your earnings

Regular team events, quarterly awards and annual Christmas party.

DEI & Inclusion We are committed to an inclusive recruitment process and workplace. We welcome applications from all backgrounds and provide reasonable adjustments to support candidates through the recruitment process.

📌 Ey Parthenon Senior Consultant Decision Modelling Sydney (Australia)
🏢 Ey
📍 Australia