Taking Shape is a rapid growing, dynamic and much loved fashion retailer with a strong presence in both stores and online in Australia and New Zealand. We celebrate curves and want women to feel fabulous about themselves, all day every day

About the role In this hands-on role, you'll build and deploy targeted email and SMS campaigns that drive customer loyalty and engagement. Reporting to the CRM & Loyalty Manager, you'll be instrumental in coordinating and elevating personalised communications that keep our amazing customers coming back for more.

Your role

Build and schedule best in class email, SMS and customised campaigns to surprise and delight our customers

Produce, schedule and amplify loyalty campaigns, monitoring performance to drive engagement and spend

Analyse and report on regular campaign performance metrics to uncover insights and share findings





Participate in audience segmentation strategies based on insights gathered across all channels (email, SMS, social, paid media)

Demonstrated experience using email services / marketing automation platforms such as Salesforce Marketing Cloud

Hands-on experience in CRM and loyalty programs, ideally in fashion retail

A Bachelor's degree in Marketing, Business, Data Analytics, or a related field

Robust grasp of data types, segmentation and confident with tools like Excel or Tableau

Strong attention to detail, excellent written communication skills

If all this sounds like you and you have a genuine interest in a agile fashion forward setting, we'd love to speak to you

Due to the high volume of applicants we receive, please be aware that only shortlisted candidates will be contacted

📌 Crm Coordinator Melbourne
🏢 Taking Shape
📍 Melbourne