We're on the hunt for a Technical Support Consultant to join our high‐performing Operations team, helping more Australians make the switch to solar, batteries and EV charging.Reporting to our Operations Manager, you'll be the go-to for customers navigating their Solar, Battery and EV Charging Systems.
You'll solve problems, chase down answers, and make sure every customer gets a real result, not just a response.
This is a brilliant opportunity to step into a critical role in a fast‐paced, purpose‐driven business that's scaling rapidly.About Green.com.auGreen.com.au was founded by brothers David and Jonathan Green to shake up the solar and battery industry.
Today, we're one of Australia's fastest‐growing energy companies, an AFR Quick Starter, and the proud builders of a world‐class customer platform.Everyone that works here is having the time of their life.That's the culture we want to maintain and we want you to be part of it.About the RoleWe're looking for a Technical Support Consultant who has a strong drive to find the real answers, not just the easy one.
You'll work closely with customers, suppliers, manufacturers and installers to keep issues moving from first contact through to resolution.You'll diagnose and investigate technical issues, process warranty claims, and support customers through post-sale queries, all while keeping our CRM accurate and our partners onside.




This role suits someone who loves solving problems, thrives on the phone, and enjoys turning a frustrated customer into a happy one.This is a full‐time, office‐based role in North Sydney (2 minutes from the station, 5 minutes from the Metro).
What You'll Be DoingProvide a high level of service to our customers, every callHandle a high volume of inbound and outbound callsLiaise with suppliers, manufacturers and installersDiagnose technical issues relating to Solar and Battery SystemsProcess warranty claims with manufacturersManage customer data with exceptional accuracy in our CRMSupport customers with post-sale queriesBuild and maintain strong relationships with our partnersRespond to customer queries and questions at lightspeedClearly and quickly identify problems and find real solutionsWhat You'll BringKeen to learn and take on new challengesConfident communicator who's comfortable on the phoneA natural problem solver who digs deeper for the best outcomeComfortable working with CRM and support systemsA proactive, "get it done" attitudeWe love people withResilienceGritWhat you'll love about working hereA mission that matters: we help Aussies save money and go greenA team that backs each other: no egos, just excellenceThe chance to directly impact operational efficiency in a fast‐growing business\
#J-*****-Ljbffr

📌 Technical Support Consultant (Sydney)
🏢 GREEN.COM.AU
📍 Sydney