We're a Melbourne-based organisation, and we need an Application Support Analyst who enjoys getting to the bottom of complex problems.
You'll be the person customers and colleagues trust when something needs fixing, and the one who makes sure it doesn't happen again.You'll support our solutions across the full stack, from server hardware and hypervisors to operating systems and applications, working to agreed service levels and using Tableau to turn data into reporting people actually use.Application Support AnalystMelbourne / Part TimeThe OpportunityWe're a Melbourne-based organisation, and we need an Application Support Analyst who enjoys getting to the bottom of complex problems.
You'll be the person customers and colleagues trust when something needs fixing, and the one who makes sure it doesn't happen again.You'll support our solutions across the full stack, from server hardware and hypervisors to operating systems and applications, working to agreed service levels and using Tableau to turn data into reporting people actually use.What Your Day Looks LikeKeeping things runningManage support tickets to SLA targets and work with third-party vendorsInvestigate the root cause of recurring issues and implement lasting fixesComplete post-incident reviews and document workaroundsMaking things betterRun health checks that look at real system performance, and automate them where you canTune monitoring and alert processing,



and make better use of existing platform featuresStreamline existing reports and build recent ones in TableauDelivering changeOwn the change management process and deploy changes to internal and customer systemsLead testing of new software releases and maintain test environmentsDeploy software for customer systems, remotely and on-premisesSharing what you knowWrite, peer review and maintain knowledge base articlesTrain customer personnel in troubleshooting and administrationContribute ideas that improve how the whole team worksWhat You Bring5+ years in a similar IT support role, ideally across software and systems managementConfidence troubleshooting complex technical issues, with strong analytical skillsA systems mindset: you see how components connect and how a change in one place affects anotherClear written and verbal communicationExperience with server hardware, hypervisors and multiple operating systemsA customer-first attitude and a collaborative approachEnthusiasm for continuous improvementHighly RegardedTableau (Desktop) or similar reporting toolsOpenText Operations Bridge ManagerWindows Server and Microsoft SQL Server, including running queries and using RDP to troubleshootNutanix or VMware for VM managementF5 load balancers for on-premises serversScripting (e.g., Python, PowerShell)DevOps practices and automation toolsCloud infrastructure and services (e.g., AWS, Azure)Be careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Application Support Analyst — Tableau & Full-Stack It Ops (Melbourne)
🏢 seek.com.au
📍 Melbourne