About the role

Complete Flow Plumbing is seeking an experienced Plumbing Operations & Office Manager to own office operations, deliver outstanding customer experience and help the company grow. This role encompasses customer service, operations coordination, brand management, and financial administration for a rapid-growing residential plumbing company.

Key responsibilities
Answer calls, respond to enquiries and book jobs promptly
Keep plumbers busy and the sales team booked with qualified quoting appointments
Confirm appointments, follow up missed calls and outstanding quotes
Manage schedules, subcontractors, return visits and job requirements
Ensure plumbers complete job notes, photos and checklists in ServiceM8
Track every job, solve daily issues and keep the team accountable
Follow up completed jobs, check customer satisfaction and resolve concerns




Ask customers for genuine Google reviews and track requests
Issue invoices and follow up deposits, progress payments and overdue accounts
Keep customer records and job statuses accurate; report daily on bookings, reviews and payments

About you
Experience in plumbing, electrical, HVAC or similar trade services
Robust dispatch and customer service skills
Confident with ServiceM8 or similar software
Organised, proactive and comfortable working independently

About us

Complete Flow Plumbing is a fast-growing residential plumbing company. Our goal is to become the most trusted and recognised plumbing brand across Southern Sydney, Wollongong and the South Coast.

📌 Plumbing Operations & Office Manager Wollongong
🏢 Complete Flow Plumbing
📍 Wollongong