About the role

Inspire and guide customers to explore the world, offering tailor-made travel solutions and premium customer care before, during, and after their trip. Provide consultation services for overseas travel products through multiple channels including phone and internet, accompanying clients in planning their dream holidays. Customize itineraries based on client needs, arranging accommodation, transportation, meals, and tickets. Handle order processing and group travel operations with attention to detail. Provide warm after-sales service, maintain client relationships, and promptly assist with travel-related matters. Support airport transfers and tour services as needed, with prospects to participate in tour operations.

Key responsibilities
Provide overseas travel product consultation services through phone, internet, and other channels
Customize travel itineraries based on client needs, including accommodation, transportation, meals, and ticket arrangements
Handle order processing and group travel-related operations
Provide after-sales customer service and maintain client relationships
Assist with resolving travel-related issues promptly




Support airport transfers and tour services as required
Achieve and exceed sales goals through smart strategies and client relationship building
Collaborate with team members to execute special projects and support business growth

About you
Bachelor's degree in Tourism, Hospitality, Business, or related field preferred
Bilingual proficiency in Mandarin and English required
Intermediate Cantonese proficiency preferred
Robust communication and interpersonal skills
Legal authorization to work in Australia required
Prior travel industry experience is a plus; entry-level candidates welcome

Benefits
Competitive remuneration
Ongoing training and development opportunities
Range of employee advantages to support wellbeing and work-life balance

About us

Lion International Travel Service Pty. Ltd. is a leading travel agency specialising in domestic and international travel arrangements. With over 20 years of experience, we pride ourselves on our exceptional customer service, extensive industry knowledge and tailored travel solutions.

📌 Travel Consultant Chatswood
🏢 Lion International Travel Service Pty.,Ltd.
📍 Chatswood