The Role

Full time, 38 hours per week. As Duty Manager, you'll be the face and custodian of the hotel, leading the front office and overseeing operations in the absence of the General Manager.

Key Responsibilities
Lead and supervise the Front Office team, ensuring departments are well staffed, on time, in uniform and delivering exceptional service
Act as the hotel's ambassador, greeting guests warmly, hosting VIP and group arrivals, and resolving guest requests and complaints quickly and professionally
Maximise average room rate and occupancy, actively promoting hotel features, facilities and upselling opportunities
Control costs and manage rostering, overtime, cashiering procedures, floats and tills in line with budget
Take charge of hotel safety and security, including incident reporting, crisis management, fire and evacuation procedures, and WH&S; compliance
Coach and develop your team through on-the-job training, strong communication and a positive, high-performing culture

What You'll Bring
Proven experience in a hotel Duty Manager, Front Office Supervisor or similar leadership role
Strong leadership skills with the ability to motivate, train and develop a team
Commercial awareness, including knowledge of room rates, yield management and cost control




Excellent guest service and complaint resolution skills, with the confidence to make decisions on shift
Working knowledge of hotel property management systems and front office operations
A solid understanding of WH&S;, fire and evacuation, and emergency procedures
Flexibility to work rostered shifts, including weekends and public holidays

How You Work
Daymaker ethos — no one's too big for the small things.
Hands-on and non-hierarchical — leads from the front.
Resilient and solutions-focused — stays calm, moves quick.
Owner's mindset — acts on data/feedback; ships improvements.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.
50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
Seasonal perks at Thredbo.
Rapid growth opportunities across our hotel & entertainment network.
Paid parental leave; community & volunteering prospects.

Police Check Acknowledgement

Please note that the successful candidate for this position will be required to undergo and satisfactorily pass a national police check as part of the recruitment process.

We welcome applicants from all backgrounds.

📌 Duty Manager Melbourne
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