Assistant Unit Manager

83k Base + Superannuation
Friday to Sunday, 4:30pm-12:30am, and Monday to Tuesday, 12:00pm-8:00pm.
Flexibility: When covering the Manager's leave, hours change to Monday to Friday, 11:00am-7:00pm. Flexibility is available to accommodate important personal commitments and adjust days off where required.
Global organization with career progression

Compass Group Australia's dedicated Airline Lounge business delivers specialist services to meet the needs of travellers across lounge industries. We pride ourselves on fresh and delicious offerings while balancing lower carbon intensive menu options; The delivery of our services allows us to partner with clients and reduce the impact of lounge operations on the planet.

The Position
Support the Lounge Manager in overseeing all lounge operations and ensuring exceptional service delivery across each shift
Act as Manager on Duty when required, leading the team and maintaining operational standards
Build and maintain strong client relationships, assisting with operational requests and service delivery expectations
Lead, coach and develop supervisors, team leaders and frontline team members
Assist with rostering, workforce planning,



stock control and day-to-day administration
Manage guest feedback, service recovery and operational escalations in a professional manner
Ensure compliance with airport safety, security and food safety requirements
Support continuous improvement initiatives and contribute to operational reporting and handovers

The Person
Previous leadership experience within hospitality, lounges, hotels, restaurants or catering operations
Solid communication and stakeholder management skills
Exceptional attention to detail and commitment to premium service standards
Reliable, punctual and able to work effectively in a fast-paced environment
Positive, solutions-focused approach with the ability to lead by example
Calm under pressure, particularly during peak operational periods
Skilled presentation and commitment to workplace safety

The Benefits
Travel Allowance provided
12 weeks of paid parental leave
Access to a wide variety of training & development prospects
Immediate access to retail discounts available to Compass Group employees

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📌 Assistant Unit Manager Tullamarine (Australia)
🏢 Compass Group Australia
📍 Australia