Join a growing NDIS team where your experience, judgement and ability to stay calm under pressure really matter.Are you an experienced NDIS Service Coordinator who thrives in a quick-paced environment, enjoys rostering and knows how to keep services running smoothly when things don't go to plan?
We are looking for a Part-Time On-Call Service Coordinator – Rostering to join our team and play a key role in ensuring participants receive safe, consistent and reliable supports.This is more than just filling shifts.
You will be an significant point of contact for our frontline workforce, participants and internal team, helping manage unexpected changes, respond to crises and keep our services operating effectively.Join a growing NDIS team where your experience, judgement and ability to stay calm under pressure really matter.Are you an experienced NDIS Service Coordinator who thrives in a fast-paced environment, enjoys rostering and knows how to keep services running smoothly when things don't go to plan?
We are looking for a Part-Time On-Call Service Coordinator – Rostering to join our team and play a key role in ensuring participants receive safe, consistent and reliable supports.This is more than just filling shifts.
You will be an important point of contact for our frontline workforce, participants and internal team, helping manage unexpected changes, respond to crises and keep our services operating effectively.About the RoleThis position combines rostering, on-call coordination and operational support.You will be responsible for monitoring and responding to roster changes, managing call-ins and urgent staffing requirements, supporting workers and participants, and ensuring appropriate action is taken when unexpected situations arise.You will need to be someone who can think on your feet, prioritise competing demands and remain calm and professional during challenging situations.This is NOT Support Coordinator role.Your Regular HoursWednesday6:00am – 9:00am — In Office4:00pm – 8:00pm — In OfficeFriday6:00am – 9:00am — In Office4:00pm – 8:00pm — In OfficeWeekend On-CallWeekend coverage will operate on a one weekend on / one weekend off arrangement and will be completed as a hybrid remote/calls-only agreement:Saturday: 6:00am – 9:00pmSunday: 6:00am – 9:00pmYou will also participate in an on-call roster with another staff member, providing shared coverage and support.On-call duties will be performed in accordance with applicable Award provisions and company policies.What You'll Be DoingYour responsibilities will include:Managing and maintaining participant and worker rostersResponding to worker call-ins, cancellations and urgent roster changesCoordinating replacement staff and maintaining appropriate participant coverageMonitoring roster gaps and proactively addressing upcoming vacanciesProviding operational support to participants, workers and the wider teamResponding appropriately to incidents, crises and unexpected situationsEscalating matters when required and ensuring appropriate follow-up occursMaintaining accurate NDIS documentation and operational recordsEnsuring roster and service changes are accurately recordedSupporting compliance with participant support plans, service agreements and organisational proceduresCommunicating effectively with workers, participants, families and internal stakeholdersWorking collaboratively with the broader Service Coordination and management teamMaintaining confidentiality and professional boundaries at all timesWhat We're Looking ForWe are looking for someone who brings experience, confidence and initiative to the role.Essential:Previous experience in an NDIS Service Coordinator/Case Manager or similar roleStrong knowledge of the NDIS environment and participant supportsDemonstrated rostering experience, preferably within disability or community servicesExperience with NDIS documentation and record keepingExperience responding to or managing crisis situations and unexpected eventsStrong problem-solving and decision-making skillsExcellent communication and interpersonal skillsAbility to work independently and confidently during on-call periodsStrong organisational and time-management skillsHigh attention to detailAbility to remain calm and professional under pressureUnderstanding of participant rights, choice, dignity and safeguardingAbility to work collaboratively as part of a teamYou'll Stand Out If You Have:Experience managing complex or high-risk participant supportsExperience coordinating large or complex rostersExperience working with NDIS compliance requirementsExperience using rostering or workforce management systemsPrevious after-hours or on-call experienceStrong understanding of incident management and escalation processesA proactive approach to identifying and resolving roster issues before they become a problemEmployment DetailsPosition: Part-Time On-Call Service Coordinator – RosteringEmployment Type: Part-TimeAward Classification: Social, Community, Home Care and Disability Services Industry Award – Level 3, Pay Point 1Work Location: In-office Wednesday and Friday; hybrid remote/calls-only weekend on-call arrangementWeekend Arrangement: One weekend on / one weekend offOn-Call: Shared on-call roster with another staff memberWhy Join Us?
You'll be joining a team where your work has a direct impact on the quality, safety and consistency of supports provided to participants.If you're someone who enjoys solving problems, supporting people, managing a busy roster and being the person others can rely on when things don't go according to plan — we want to hear from you.Ready to make a difference?
If you have the NDIS experience, rostering knowledge and confidence to take on a role where no two shifts are exactly the same, we'd love to hear from you.Apply now and become an important part of our Service Coordination team.Be careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Part-Time Ndis On-Call Rostering Coordinator (Wollongong)
🏢 Harbour Home Care
📍 Wollongong