About the role

We're looking for an organised administrator with robust customer service skills and the confidence to coordinate a team. Reporting to the Administration Manager, you'll support bookings, enquiries and daily staffing while keeping communication clear between Tangatours, Watersports and Tangalooma Island Resort.

Key responsibilities
Respond professionally to email, telephone and online enquiries.
Process bookings, amendments, cancellations and group or private charter enquiries.
Plan daily staffing requirements around bookings, tour schedules and cruise ship arrivals.
Coordinate and oversee staff allocations, breaks and daily priorities within agreed rosters.
Assist with rosters, leave coverage, timesheet checks and payroll information.
Liaise with Tangalooma Island Resort regarding bookings, guest requirements and operational changes.
Prepare tour manifests, staffing plans, booking reports and daily handovers.
Assist with payments, reconciliations and approved refunds.
Support recent staff onboarding, including employee record setup, induction and training.
Maintain accurate records and identify ways to improve administration processes.

About you
Previous administration, reservations,



customer service or team coordination experience.
Proficiency in email correspondence, inbox management, Microsoft Excel and Word.
Confidence using booking systems, shared calendars and business software.
Strong attention to detail with bookings, payments and timesheets.
Ability to plan staffing needs and adjust priorities during busy periods.
Clear communication, practical problem-solving skills and a qualified approach to confidential information.
Highly regarded: Tourism, resort or cruise ship guest-service experience.
Highly regarded: Experience with Tanda or similar workforce systems and point-of-sale software.
Highly regarded: Experience with group bookings, private charters and payment reconciliation.
Highly regarded: First Aid and CPR qualifications.

Pay: $60,000.00 – $65,000.00 per year

Benefits:
Employee discount
Employee mentoring program
Career development assistance

Ability to commute/relocate:
Tangalooma QLD 4025: Reliably commute or planning to relocate before starting work (Required)

Work Authorisation:
Australia (Required)

Work Location: In person

📌 Assistant Administration Manager Tangalooma (Australia)
🏢 Tangatours
📍 Australia