Locally led, nationally connected, centrally supportedAnimal Emergency Australia (AEA) is Australia's largest employee-owned emergency veterinary network, operating 14 hospitals across Australia.We combine the expertise, resources and collaboration of a nationally connected network with the agility of locally led hospitals, creating an workplace where our teams can focus on delivering quality patient care and outcomes.Animal Emergency Service (AES) Hawthorn EastAt AES Hawthorn East, as part of the Animal Emergency Australia (AEA) network, you'll collaborate with some of the most highly skilled ECC professionals in the industry, with a strong culture of mentorship and knowledge sharing.About the RoleAs a Client Care Representative (CCR), you'll be the vital link between our clients and the clinical team.
From the moment people walk through our doors to the time they leave, you'll ensure they have an exceptional experience, all while helping their pets receive the urgent care they need.What CCR life looks like at AES Hawthorn EastProviding outstanding service to clients and pets, including triaging on arrivalKeeping clients informed with timely updates on their pets and answering questionsCollaborating with the team on patient updates, needs, and financial informationAssisting clients with insurance and finance-related queriesHandling cash and performing daily reconciliationsPerforming administrative duties to support front-of-clinic operationsShiftsare a mix of weekdays, weekends, and public holidays.
We offer a variety of shifts ranging from 7:30am to 4:15pm,



through to afternoon/evening shifts finishing at either 11:00pm or 1:00am.About YouSkilled in delivering exceptional customer experiences in high-pressure environmentsResilient and calm in a complex and fast-paced emergency environmentAdaptable to respond to changing prioritiesPrior experience in a veterinary setting may be advantageous but is not essentialOwn reliable transport is essentialWhat We OfferCasual position variety of shifts in a 24/7 hospital (days, evenings, nights latest finish 1:00AM)Above-award hourly rate from $***** per hour + super + 17.5% leave loading + shift penaltiesCollaborative and supportive team that will help to develop your careerPet well-being discounts (including discounted treatment and products)Access to our Employee Assistance ProgramDedicated wellbeing committee for our employeesDiscounted gym memberships (Fitness Passport)Fully stocked snack cupboardsOpportunities for career progressionRefer a Friend incentiveReady for your next challenge?
Please submit your CV via the apply link.
Applications will be reviewed as they are received.For a confidential discussion, please contact Mitchell Merritt at ******'re proud to be an inclusive employer and encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ people, veterans, carers and people of all ages.Be careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Client Care Advocate — 24/7 Vet Emergency (Melbourne)
🏢 SYNCROTEK HOLDING
📍 Melbourne