What you'll doYou'll support the accurate and timely processing of claims, progress payments and wage subsidies, while working closely with our teams to make sure we're meeting contract requirements and capturing the outcomes being achieved.You'll:Review and process outcome claims and progress payments accurately and on timeMonitor placements and outcomes and identify upcoming claim opportunitiesSupport the administration of DEWR-funded wage subsidiesInvestigate claim eligibility and analyse data to identify trends, variances and ineligible claimsMaintain accurate records and data, identifying and resolving errors or duplicationSupport and guide our Consultants to understand claims requirements and get things right the first timeLiaise with employers to confirm placements and maintain accurate records, andWork with the Claims Manager and broader team to support site and organisational targets.This role will work across our Impact sites, giving you the opportunity to connect with and support teams across the organisation, with some flexibility to work remotely.About youWe're looking for someone who is organised, analytical and has a strong eye for detail.You'll be comfortable working with data, managing competing priorities and meeting deadlines, while being confident enough to investigate when something doesn't quite add up.You'll also bring:Previous experience in claims, administration,



employment services or a similar roleStrong organisational and time management skillsExcellent written and verbal communicationConfidence using Microsoft Office, particularly Excel and WordThe ability to work independently while still being part of a cooperative team.Just as importantly, you'll connect with The Impact Way – you Lift Others, Own It, Solve Together and Connect + Celebrate.Why Impact?
We want our people to feel supported, valued and able to grow.You'll have access to:Flexibility to work across our sites and remotelyWellness Days + Cultural Leave Days each year, in addition to your leave entitlementsThe option to purchase up to 4 additional weeks of annual leaveCompetitive salary package including annual leave loadingRewards & Recognition ProgramPay on DemandEAP support for you and your familyProfessional development and growth opportunitiesA supportive and inclusive team environment.What you'll needNational Police Clearance issued within the last 3 monthsValid Australian Driver's LicenceWorking with Children Check, or ability to obtain oneReady to make an Impact?
We value different experiences, perspectives and backgrounds and are committed to creating an inclusive workplace where our people can contribute, grow and make an impact.Come as you are.
Bring what you know.
Grow with us.
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📌 Claims Officer (Victoria)
🏢 Impact Services Pty
📍 Victoria