23 Oct
|
XPT Software Australia Pty
|
Melbourne
23 Oct
XPT Software Australia Pty
Melbourne
Understanding of contact Center Cloud domain : Amazon Connect for Voice, Sierra.ai for Voice bots and Sprinklr for Chat Bot.
Business Analyst skills
Understanding of the Contact Center domain
Nice to Have Skills:
enhancement of AI capabilities in our Contact Centre to service our customers
Detailed Job Description
Mandatory Skills
5+ years experience
Understanding of the Contact Center domain
Amazon connect
Business Analyst skills
Responsibilities
Interact with Business teams to gather Requirements.
Interact with Implementation / Support teams to refine requirements
Create required documentation to communicate requirements between project implementation and Business Teams.
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📌 Business Analyst Melbourne
🏢 XPT Software Australia Pty
📍 Melbourne