At CEA, we're a proudly Australian-owned business representing world-class brands and supporting customers across construction, earthmoving, mining, material handling and agriculture.

We're currently seeking an experienced Service Supervisor to join our Perth team and play a key role in leading our technicians, driving operational performance and delivering exceptional customer service.

About The Role

Reporting to the Group Service Manager, you'll be responsible for overseeing the day-to-day operations of the service department, ensuring work is completed safely, efficiently and to the highest standard.

You Will
Lead, mentor and support a team of workshop and field service technicians
Allocate and coordinate work to maximise productivity and customer outcomes
Provide technical guidance and support to technicians
Manage customer communications regarding repairs, maintenance and machine downtime
Monitor job progress,



labour efficiency and service performance
Coordinate warranty repairs and service administration processes
Work closely with the Parts team to ensure timely availability of components
Promote and maintain a robust safety culture across the branch

About You To be successful in this role, you will have:
Previous experience in a Service Supervisor, Leading Hand or Service Management role
Robust mechanical knowledge, ideally within construction, agricultural, mining, transport or heavy equipment industries
Trade qualification in a mechanical field
Proven leadership skills with the ability to motivate and develop a team
Excellent customer service and communication skills
Robust organisational and problem-solving abilities
A commitment to safety and continuous improvement

📌 Service Supervisor Perth Airport
🏢 CEA
📍 Perth Airport