Select how often (in days) to receive an alert:NEC is seeking a UC & Network Systems Engineer to join our Field Services team in Sydney.
This is an exciting opportunity to work with a global technology leader and play a key role in delivering innovative ICT solutions to enterprise and government customers.In this role, you will provide both on-site and remote support across NEC and multi-vendor voice and data network environments.
Working directly with customers, you will be responsible for the installation, maintenance, troubleshooting, and resolution of incidents relating to Unified Communications (UC) and network infrastructure.You will ensure the ongoing availability, performance, and reliability of customer environments while meeting agreed service levels and delivering exceptional customer outcomes.
This role offers the opportunity to work with leading technologies, diverse customers, and a highly skilled team of industry professionals.Key responsibilitiesIncident/Request management to support callsProblem Management to support problemsChange Management (inclusive of hardware Moves, Adds, & Changes) to support changesManagement of spares for use during break-fix situationsWork collaboratively with customers, vendors, and internal teamsMaintain accurate documentation and service recordsUse tools like Wireshark, RTMT, and Cisco diagnostics for real-time monitoring and fault resolutionPerform maintenance, upgrades,



and system health checksKey SkillsAbility to prioritise tasks and self-manage time effectivelyStrong troubleshooting and analytical skills to resolve technical issuesProven expertise in ICT project delivery and supportCapacity to learn and adapt to creative technologiesStrong customer service and focus on quality outcomesDesired ExperienceWebex Calling and Webex Contact CenterCisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco Unified Contact Center Express (UCCX)Mitel MiVoice Business and MiCollab, Mitel Contact Centre and Mitel Border GatewayProficiency with Wireshark and Cisco RTMT for diagnostics and troubleshootingSolid understanding of SIP, VoIP, QoS, and network integration with UC systemsMS TeamsKnowledge of networkingQualificationsDegree or certification in IT or a related fieldCisco Associate-Level Certifications (CCNA) or equivalentCisco Professional – Level Certification (CCNP Collaboration)OH&S; Construction Induction (White Card) preferredITIL Foundations Certificate is beneficialAdditional RequirementsWorking with Children CardAvailability for on-call and after-hours supportNational Police ClearanceCome work with us:At NEC, we are committed to building an inclusive, diverse, and supportive workplace where our people can thrive.
As a member of the NEC team, you will benefit from flexible work options to suit your lifestyle.
Health and wellbeing programs to support your physical and mental health.
Ongoing learning and development opportunities to help you grow in your career.Flexible work options to suit your lifestyleHealth and wellbeing programs to support your physical and mental healthOngoing learning and development opportunities to help you grow in your career
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📌 Systems Engineer - Field Services (Sydney)
🏢 NEC
📍 Sydney