About the role

We're seeking an experienced Service Advisor to manage our front desk and customer experience, while also taking care of parts identification, ordering and stock control. You'll be the link between our customers, technicians and suppliers — keeping jobs booked accurately, parts flowing, and the workshop running smoothly.

Key responsibilities
Greet and liaise with customers in person, by phone and by email
Book and schedule jobs, allocating work based on technician capabilities
Prepare accurate quotes and obtain customer authorisation
Identify and source correct parts using catalogues, schematics, VIN/engine numbers and OEM databases
Place and track purchase orders, and manage supplier relationships
Maintain stock levels, run stocktakes, and manage warranty returns
Create accurate job cards, invoices and service records
Provide technicians with clear instructions and ensure parts are available when required

About you
Previous experience as a Service Advisor, Service Coordinator and/or Parts Interpreter (automotive, heavy vehicle,



transport or diesel industry highly regarded)
Confident using job management, booking and parts ordering systems
Excellent communication skills, with a genuine customer-first mindset
High attention to detail and accuracy
Organised, calm under pressure, and able to manage multiple priorities
Current driver's licence
Able to pass a pre-employment drug and alcohol test

About us Naturaliste Diesel Services is a well established heavy diesel workshop servicing the South West's transport and heavy vehicle industry. We operate with contemporary systems, structured workflow, and a solid team culture.

Benefits
Competitive pay, based on experience
Reliable, respected workshop with modern systems
Paid training and development
High trust environment with no micromanagement
Committed to a strong team culture
Coastal lifestyle — live and work in Busselton, WA

📌 Service Advisor Busselton
🏢 Naturaliste Diesel Services
📍 Busselton