Customer Service & Administration officer

38 hours per week (The job will be full time, with hours to be worked between 8.55 am and 5.30 pm Monday to Friday.)

Seven Hills, close to public transport

A outstanding chance to work with a leading international & growing company in the natural health product industry.

Skills and Qualifications
Robust ability to manage time effectively
Ability to multitask
Advanced Microsoft Office skills
Good communicator and able to respond to ad-hoc tasks with minimal supervision
Fluently both in English and Korean

Role description
Process orders and ensure all documentation is correctly filed and up to date
Confirm order, create customer account
Sales orders data entry processing
Check order status in the System
Organise the warehouse picking and sending
Create invoice to the customer
Sales order document management
Schedule back orders




Resolve customer enquiries - be the point of contact for any additional customer needs or requests
Delivery co-ordination - organise transport and email all the third parties involved
Monitor the progress of deliveries and provide customers with progress updates
Monitor sales order enquiries
Escalate urgent orders to ensure delivery time frames are met
Receive related incoming calls and coordinate the resolution of customer issues
Action after-sales related enquiries
Organise shipments and deliveries
Coordinate and collaborate with internal resources such as marketing and sales team
Communicate with suppliers, following up on deliverables and due dates
Monitor orders and logistics status
Manage parcel deliveries including samples for couriers
Duties will include Telephone Reception duties as first point of contact

Unsuccessful candidates may not be contacted.

📌 Customer Service Sydney (Australia)
🏢 RBK Nutraceuticals Pty
📍 Australia