About the role The Service Co-ordinator plays a pivotal role in keeping GEN's renewable microgrid and remote power systems operating reliably, ensuring customers continue to benefit from the innovative energy solutions we deliver. Bringing together electrical engineering knowledge, service coordination and solid customer relationships, this role leads the company's service and maintenance business. The ability to translate technical issues into clear communication, coordinate effective service responses and deliver safe, productive and commercially successful outcomes is essential to success.

Key responsibilities
Develop and manage the company's service and maintenance business, delivery processes and customer relationships
Act as the first point of contact for service calls, assessing customer requirements and coordinating timely support and follow-up
Lead and coordinate the service and maintenance team (in co-ordination with the Operations Manager) to meet planned maintenance requirements and respond to customer issues
Coordinate service and maintenance job procurement and work scheduling
Manage service and maintenance budgets and costs to achieve business profit objectives while ensuring client satisfaction
Plan the use of materials, labour, tools, plant and equipment,



maintaining appropriate spare parts availability while minimising inventory holding costs
Manage service vehicles and staff movements to and from remote sites
Monitor remote power systems, coordinate responses to faults and performance issues, and provide explicit reporting to customers and management
Maintain regular customer communication, explaining technical issues, service priorities and progress in a clear and practical manner
Work closely with the engineering team and equipment suppliers to coordinate technical support and resolve service issues

About you
Bachelor's degree in Electrical Engineering
C Class Drivers License
Ability to read and interpret electrical drawings and technical documentation
Strong written and verbal communication skills, including the ability to explain technical issues clearly to customers and coordinate effectively with technicians, engineers and suppliers
Excellent interpersonal skills
Good knowledge of business processes
High organisational and time management skills
MS – Project, Excel, Word
Ability to compile and deliver reports
Desirable: Worksite qualifications such as construction white card, working from heights

📌 Power Systems Service Co Ordinator Darwin
🏢 Generators and Off-Grid Energy
📍 Darwin