As a Hotel Guest Service Agent, you play a crucial role in providing exceptional customer service to hotel guests.

You are responsible for ensuring a smooth and pleasant experience for guests from check-in to check-out. Your primary goal will be to exceed guest expectations by addressing their needs, resolving issues promptly, and maintaining a welcoming and friendly atmosphere. This position requires excellent communication and problem-solving skills, a robust attention to detail, and the ability to multitask effectively in a fast-paced environment.

Your day to day

Please note: - This role will primarily be working in the Night shifts for Front Office operations, candidates applying should be comfortable working in night shifts.
Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every chance.
Assist guests with check-in and check-out processes efficiently and accurately.
Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
Up-sell products and special promotions as needed.




Handle guest inquiries and resolve complaints or issues in a professional and timely manner.
Maintain accurate guest records and update information in the hotel management system.
Coordinate with other hotel departments to ensure guest requests and special requirements are met promptly.
Manage room reservations, including making current reservations, modifying existing bookings, and processing cancellations.
Process payments, collect and record guest information, and maintain confidentiality of all guest data.
Ensure the lobby, front desk area, and common areas are clean, organized, and presentable at all times.
Anticipate and respond to guests' needs and requests to enhance their overall satisfaction.
Assist guests with transportation, dining, and entertainment arrangements.
Maintain a working knowledge of hotel policies, procedures, and safety protocols.
Complete required daily checklist items with set timeframes.
Handle cash and credit transactions accurately and efficiently.

Work Location: In person

📌 Guest Service Agent Night Front Office Operations Holiday Inn & Suites Geelong (Australia)
🏢 Holiday Inn u0026 Suites Geelong
📍 Australia