About the role

Reporting to the Technical Team Leader, you'll work alongside technicians as one of the first points of contact for clients needing support. You'll handle issues within your capability, keep clients informed and involve senior specialists when needed.

Key responsibilities
Answer support calls, investigate issues and assist with Windows computers, Microsoft 365, email, user accounts, applications and peripherals
Diagnose connectivity problems involving local networks, Wi-Fi, routers and firewalls, and carry out appropriate changes within agreed procedures
Support handsets, users, extensions, call routing and VoIP issues, with a defined development path into advanced phone-system troubleshooting and configuration
Assist with device management, Windows Servers, virtualisation hosts and backup checks, with guidance from infrastructure specialists
Maintain accurate ticket notes, time recording and helpful handovers
Explain what happened, what was checked and what needs to happen next

About you




Practical experience supporting business users and resolving IT problems
Microsoft 365, Windows desktop support and networking fundamentals
Ability to communicate clearly with clients, ask helpful questions and work through unfamiliar problems logically
Reliable, take feedback constructively and own your work
Previous MSP experience is valuable
Experience with VoIP or business phone systems will be particularly well regarded

About us Modular AU is a managed IT services team. We're a practical, technically minded team that enjoys friendly banter, keeps things informal and takes work seriously. We value people who contribute positively, treat others with respect and pull together when things get busy. You'll be working with experienced people who can help you develop, in a role where you can contribute rather than simply read from a support script.

📌 It Support Technician – Level 2 & Business Phone Systems Perth
🏢 modular AU
📍 Perth