About the role The Customer Services Manager is a relationship manager for members of an ACHS accreditation program. This role is pivotal in the dissemination of information and advice relating to accreditation programs to current and prospective members.

Key responsibilities
Optimise timely engagement and communication with members
Contract management of ACHS accreditation program memberships
Provide tailored advice and support on accreditation program requirements
Review accreditation documentation and undertake quality review of assessment reports
Timely response to prospective accreditation members

About you
Experience in applying accreditation programs within a healthcare organisation
Experience at management level within a healthcare organisation
Knowledge of healthcare accreditation standards, e.g. National Safety and Quality Health Service (NSQHS) Standards
Client relationship and contract management experience
Customer focused approach to service provision
Effective communication skills
Ability to work effectively within a multidisciplinary team
Ability to prioritise and allocate workload




Personal computer skills in word processing and database applications
Relevant tertiary qualifications

About us The Australian Council on Healthcare Standards (ACHS) is Australia’s leading independent, not-for-profit accreditation provider, with over 50 years of experience supporting healthcare organisations to improve quality and safety. ACHS is dedicated to maintaining market leadership by prioritising member needs and satisfaction, expanding service offerings while maintaining quality and safety focus, utilising data to drive decision-making and improve performance, and cultivating an agile organisational culture.

Whilst this role is Sydney based, applicants based in Victoria will also be considered.

ACHS is committed to diversity and social inclusion. Applications from people of Aboriginal and Torres Strait Islander descent are encouraged. Applications from people of culturally and linguistically diverse backgrounds: equity target groups including women, people with disabilities, people who identify as LGBTIQ are welcomed.

📌 Healthcare Accreditation Customer Services Manager Sydney (Australia)
🏢 ACHS
📍 Australia