DRA Global Limited (DRA or the Company) is an international multi-disciplinary engineering, project delivery and operations management group, predominantly focused on the mining, minerals and metals industry.
The Group has an extensive track record spanning four decades across a wide range of commodities.DRA's teams have deep expertise in the mining, minerals and metals processing industries, as well as related non-process infrastructure such as, water, and energy solutions.DRA covers all major mining centres with offices across Africa and the Middle East, North and South America, and Asia-Pacific.About the RoleReporting to the Desktop Support Lead you will provide frontline technical support and assistance toend-users, troubleshoot hardware and software issues, install and maintain IT equipment ensuring the smooth operation of IT systems to support daily operations across the APAC region.The role is offered on a casual full-time basis at our Brisbane CBD office.Provide first-level technical support to end-users via phone, email, or in person, resolvinghardware, software, and network issues promptly and effectivelyTroubleshoot desktops, laptops, printers, peripherals, and mobile devices to diagnose andresolve technical problemsEscalate complex issues to higher-level support teams or vendors as necessary, ensuringtimely resolution and minimal disruption to operationsInstall, configure, and deploy desktop computers, laptops, software applications, andperipheral devices according to company standards and proceduresConduct hardware upgrades, replacements, and repairs as needed,



ensuring compatibilityand functionality with existing systems and network infrastructurePerform routine maintenance tasks, including system updates, patches, and upgrades, toensure optimal performance and security of IT equipment and systemsMonitor system alerts and notifications, proactively identifying potential issues andimplementing corrective actions to prevent downtime and service interruptionsMaintain accurate records of IT equipment, software licenses, and inventory levels, ensuringcompliance with asset management policies and proceduresAssist in implementing and enforcing IT security policies, procedures, and protocols toprotect data, systems, and network infrastructure from unauthorized access and cyberthreatsYou will haveQualifications in a relevant field3 years' + experience in providing technical supportand troubleshooting in an IT helpdesk or supportenvironmentExperience working with Engineering/CAD software -AdvantageousKnowledge of desktop operating systems, productivitysoftware, and basic networking conceptsUnderstanding of Microsoft 365 Suite (Entra, Intune,Exchange)



- AdvantageousCompTIA A+ IT Certification - AdvantageousCompTIA Network+ IT Certification - AdvantageousMicrosoft 365 Fundamentals (MS-900) IT Certification- AdvantageousThe ITIL V4 Foundation IT certification- AdvantageousExcellent communication skills, both verbal andwritten, with the ability to explain technical conceptsto non-technical usersCustomer-focused mindset with a commitment todelivering high-quality service and support to end-usersHere at DRA, we offerCompetitive and above market salary packages with regular market analysisFlexible start and finish times allowing for great work life balanceA fresh modern office with great end of trip facilitiesAccess to salary packaging benefitsA collaborative and supportive team environment with the tools to succeedWe value diversity and the advantages it brings to achieving our objectives, enhancing our reputation, and attracting, engaging and retaining talented people.
We welcome applications from all backgrounds regardless of gender, age, disability and ethnicity, including Aboriginal and Torres Strait Islander peoples.Our commitment to equal opportunity and a diverse workplace is embodied in our values of People, Safety, Trust, Integrity, Excellence and Courage.
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📌 Brisbane It Support Technician — Flexible Hours
🏢 DRA Global
📍 Brisbane