Hitachi Construction Machinery – Dandenong VICHitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment, backed by a strong reputation for quality products, reliable service, and exceptional people.The OpportunityOur Dandenong Branch is looking for a motivated and detail-oriented Warranty Administrator to join our Service team.In this pivotal role, you'll be responsible for ensuring warranty claims are processed accurately and efficiently while providing exceptional administrative support to our Service department.
Working closely with technicians, customers, and internal stakeholders, you'll play a key part in delivering a seamless customer experience.Reporting to the Service Manager, your responsibilities will include:Reviewing and processing warranty claims in accordance with established policies, procedures, and manufacturer guidelinesWorking closely with the Service team to validate claims and coordinate warranty-related activitiesMonitoring claim progress and proactively communicating updates to customers and stakeholdersPreparing and processing invoices for completed work ordersMaintaining accurate records and ensuring warranty claims, documentation, and contracts are correctly registered within company systemsAssisting with the preparation of documentation for internal and external warranty auditsProviding general administrative support to the Service department as requiredTo Be Successful in This Role, You Will Have:Previous experience in a warranty, service administration,



or similar coordination roleKnowledge of warranty processes and best-practice warranty managementStrong attention to detail with excellent organisational skillsIntermediate MS Office skills, particularly in Word and ExcelThe ability to prioritise tasks and thrive in a quick-paced environmentA proactive and self-motivated approach to workA professional, customer-focused attitude with a commitment to delivering outstanding serviceHitachi Benefits - What's on OfferCompetitive Remuneration: Attractive base salary + super + biannual bonusesEmployee Rewards: Exclusive staff discounts on a range of goods and services through our Employee Orange Benefits ProgramCareer: Permanent position in a leading OEM with long term job securityCulture: Supportive branch culture where your contributions are valuedPaid Parental Leave PolicyHealth: Discounted health insurance policy + Employee Assistance Program to support our employees and their familiesReferral Program: Successfully refer a friend and earn cash!
Professional Development: Opportunities for ongoing training and professional developmentHere at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people.
We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company.As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.Be careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Warranty Claims Specialist – Service & Admin (Victoria)
🏢 Hitachi Construction Machinery
📍 Victoria