Client Success Manager
**** Newcastle Connected People
Job Description
If you love building relationships, working closely with clients and keeping them accountable against their own goals, and being the person they rely on to get real results, this role is built for you.This is your chance to join an established and successful "Business Coaching" company that helps Trade and Construction business owners' level up their operations, their teams, and their profitability.
You help them win in business!
We are looking for a high achiever, someone polished, who can hold themselves strong, someone who is disciplined.
Maybe you've run your own business and knows what it takes and the challenges involved, maybe you excel in your sporting discipline and have won numerous accolades, or maybe you're the top sales guy in the region!
The RoleThey are looking for a Client Success Manager/BDM who owns the client journey end‐to‐end from onboarding and showing clients what's available and full introduction to the business, to supporting them, keeping clients accountable/driven/goal orientated, through to renewals.Your mission is straightforward: make sure every client feels supported, stays engaged, and achieves the outcomes they have set.
Its fast paced, will evolve over time and reward you accordingly!
You'll be the first point of contact, the steady hand, the problem‐solver, and the person who ensures no client slips through the cracks.
This is a proactive role & perfect for someone who thrives on momentum, structure, and genuine connection.Preference is for someone based in Newcastle to work closely with the existing CSM in the office initially, however the client is also open to QLD based candidates that are highly suitable.What You'll Be Doing
Managing client relationships, keeping them accountable, goal orientated and maintaining retention levelsChecking in regularly with every client (at least fortnightly).
Phone,



Video, EmailOnboarding and showing new clients what's available and full introduction to the businessBeing the go‐to contact across WhatsApp, email and other platformsIdentifying at risk clients early and escalating before issues growRunning the full renewal and re‐sign process with consistent follow‐upProviding clients with the right tools, resources and documentsKeeping the CRM clean, accurate and up to dateCoordinating/booking in with the coaches so they always have context and visibilitySupporting the overall client experience so every client feels genuinely looked afterKPI's/Targets and OTE will mainly revolve around client retention and satisfaction.
If you have the industry knowledge and ability to bring on new clients as well, then great!
Clients vary in size all the way up to some doing over $50M
Who You Are
You've worked in a client‐facing role (sales, customer success, account management, coaching, etc - doesn't have to have been in Trades etc, although that helps)You can hold yourself, you're polished, determined and have a record of success and high achievementYou've worked in a sales‐driven or KPI‐focused environment and can roll with the punches and adaptYou're proactive, you see what needs doing and you do itYou communicate clearly and confidently, driven, dynamic and have similar values to the businessYou're comfortable having direct, honest conversations when clients need accountabilityYou're tech‐savvy and comfortable managing CRMs, WhatsApp groups and adminYou thrive in a fast‐paced, growing business where things move quickly
What You'll Get
The chance to make a real impact on trade businesses across AustraliaCommissions can be earnt after month 3 (ramp up period)A tight‐knit, ambitious team that values accountability, ownership and resultsClear expectations, strong leadership and a culture built on performanceGenuine opportunities to grow as the business scales
#J-*****-Ljbffr

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