Global Financial Services Software & Data Provider | Melbourne or Sydney | Hybrid WorkingThe CompanyOur client is a global financial services software and data solutions provider, delivering mission-critical technology, data and analytics solutions to some of the world's leading financial institutions.With an established global footprint and a strong customer base across Australia and New Zealand, the business is continuing to invest in its ANZ operations and is looking to appoint an experienced Enterprise Customer Success Manager.This is a strategic, customer-facing role responsible for managing and developing key business, finance and IT relationships across a portfolio of enterprise customers across Financial Services, Telco, Utilities, Professional Services - driving increased adoption, retention and customer value while identifying opportunities to expand the relationship across the broader suite of software, data and analytics solutions.The RoleAs Enterprise Customer Success Manager, you will act as a trusted partner to key customers across Financial Services, Telco, Utilities, Skilled Services and related sectors, taking responsibility for the ongoing success and development of each relationship.Key responsibilities will include:Managing and developing key enterprise accountsBuilding strong relationships with senior business, technology, data and operational stakeholdersDeveloping strategic customer success and account plansIdentifying opportunities to cross-sell and upsell additional software, data and analytics solutionsRunning regular customer reviews - quarterly QBR's for every key customer- workshops, training and strategic account meetingsActing as a trusted advisor and helping customers maximise the value they receive from the platformWorking closely with Sales, Account Management, Product, Solutions Consulting,



Support and other global teamsManaging customer issues and ensuring appropriate internal resources are engaged to achieve successful outcomesWhat We're Looking For:Ideally, you will bring:2+ years' experience within Customer Success, Account Management or a similar client-facing role within SaaS, enterprise software or technologyExperience managing a small number (under 50) of enterprise or strategic customer accountsStrong commercial acumen with the ability to identify renewal, cross-sell and upsell opportunitiesConfidence engaging with senior stakeholders through to Heads of IT, Product, Digital, Director and C-levelExperience demonstrating and supporting the adoption of complex software, SaaS, data or technology platformsThe ability to run customer workshops, business reviews, onboarding and training sessionsExcellent stakeholder management, presentation and communication skillsA proactive, customer-centric approach combined with strong attention to detailExperience within financial services, banking, insurance, data, analytics, risk or financial technology would be highly regardedWhy Apply?
Join an established global financial services software and data solutions providerWork with major enterprise financial institutions across ANZRepresent a broad portfolio of software, data and analytics solutionsStrategic role combining Customer Success, relationship management and commercial account growthExposure to senior and C-level stakeholdersStrong global brand with an established enterprise customer baseCollaborative international working environmentIf this sounds like you, please apply now or contact Priscilla at Jenkin Beattie directly at ***email_hidden*** for a confidential discussion.Be careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Strategic Enterprise Customer Success Manager (Melbourne)
🏢 Jenkin Beattie
📍 Melbourne