Operational hours are 8am – 6pm with 3 shifts that are shared around on a rotational basis.
8am – 4pm, 9am – 5pm and 10am – 6pm.Join one of Australia's leading healthcare companies, committed to supporting quality, affordable and accessible healthcare for all Australians.This is an exciting opportunity to join Genomic Diagnostics at a time of growth and innovation as we continue to expand our capabilities and invest in new technologies that support clinicians with timely, high-quality and clinically meaningful genomic information.
You'll join a team-oriented team where your work will contribute to positive customer and patient experiences while gaining valuable opportunities to learn and develop within the evolving field of genomic medicine.About The RoleAs a Customer Care Officer, you will be the first point of contact for patients, clinicians and customers, providing exceptional support across a range of enquiries.
Reporting to the Customer Care Team Leader, you will play an important role in ensuring a seamless customer experience while supporting Genomic Diagnostics' administrative and case management functions.Key responsibilities:Respond to patient, doctor and customer enquiries via phone, email and online channelsAnswer and triage incoming calls, directing enquiries to the appropriate team membersProvide administrative and case management support across the customer care functionProcess customer requests, documentation and test payments accurately and efficientlyMaintain accurate records while ensuring patient confidentiality and privacy complianceLiaise with laboratory teams and internal stakeholders to resolve enquiries and issuesContact patients and clients to obtain or clarify incomplete informationSupport quality assurance requirements by following established procedures and standardsAbout YouThis role would suit someone with previous experience in a customer-focused role who enjoys helping people and providing a high standard of service.




Experience working within healthcare will be highly regarded, as will familiarity with medical terminology gained through study or previous employment.
Above all, you'll be a confident communicator who is committed to following customer care procedures accurately and professionally.Qualifications and ExperiencePrevious experience in a customer service, administration or healthcare support role or similarYear 12 certificate or equivalentTertiary qualifications in a science discipline and/or knowledge of the Ultra (Triple G) system will be advantageousKey Skills and AttributesAbility to problem-solve and effectively manage multiple prioritiesProficient computer skills, including Microsoft Word and ExcelAbility to adapt and work effectively in a changing environmentStrong communication skills and a genuine focus on customer careAbility to prioritise tasks effectively and work independently when requiredAbout UsGenomic Diagnostics provides specialised genetic and genomic testing across oncology, reproductive health, inherited disease, pharmacogenomics and haematology.
Our work helps clinicians make informed decisions and provides patients and families with answers that can support diagnosis, treatment and ongoing care.Genomic Diagnostics is the national genomics service for the Healius Pathology network.
Healius delivers high-quality diagnostic services through a national network of state-based and specialty brands, with more than 80 medical laboratories and approximately 2,000 patient collection centres across metropolitan, regional and remote communities throughout Australia.
.Benefits,



Perks and WellbeingAt Healius, we offer a range of benefits designed to support your wellbeing, lifestyle and career, including:Access to retailer discounts and perks through the Flare Benefits platformHealth and financial benefits, including access to Fitness Passport, corporate health insurance discounts, banking benefits, novated leasing and salary packaging optionsFree and confidential wellbeing support through our Employee Assistance Program (EAP)Discounted childcare and babysitting services via KiddoAccess to online learning, courses and development pathways to support your career growthOur Commitment to Diversity and InclusionHealius is an equal opportunity employer committed to fair, inclusive and merit-based recruitment practices.
We stive to build diverse teams that reflect the communities we serve, valuing people across different life stages, genders, cultural backgrounds, ages and professional experiences.
All applicants are assessed equitably based on their ability to meet the requirements of the role.Healius is part of the Commonwealth Government's Veteran Employment Commitment (VEC) and has been recognised as a Veteran Employment Supporter.
We encourage applications from veterans and candidates with Australian Defence Force (ADF) experience.How To ApplyPlease click the 'Apply Now' button to apply via our careers site.Healius is committed to responding to every applicant, regardless of outcome.
Timeframes may vary depending on the role and volume of applications.To explore more opportunities, visit careers.healius.com.au and follow us on LinkedIn.
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📌 Genomics Customer Care Specialist (Melbourne)
🏢 Genomic Diagnostics
📍 Melbourne