Synergie Australia is seeking a Claims Service Consultant for a trusted client located in Sydney ****.
Pay: $35 - $40 per hour + Super | Hours: Monday - Friday | Rotating Roster - 7 days
What you will be required to do:
Managing inbound claims enquiries and providing timely resolutions
Processing and reviewing claims in line with policies and procedures
Liaising with internal stakeholders, customers and third parties
Maintaining accurate records and ensuring compliance requirements are met
Investigating and resolving discrepancies or escalations
Supporting continuous improvement within claims processes
Delivering strong customer service across all interactions
To be successful in the role you will:
Have previous experience in claims, customer service or a similar administrative role
Demonstrate strong attention to detail and accuracy
Be confident working in a fast-paced, high-volume environment
Have excellent communication skills both written and verbal
Be systems savvy with the ability to pick up new platforms quickly
Show a proactive and solutions-focused approach
What's on offer for you:
Opportunity to step into a fast-paced and supportive team
Exposure to a well-established organisation with strong processes
Potential for extension depending on performance and business needs
Immediate start available
Salary Package: AU$100,000 to AU$140,000 + Super
Role Highlights: A genuine opportunity to manage a varied claims portfolio within a well-established specialist insurance business.
You will handle end-to-end property and light motor claims across a diverse client base, in a close-knit and collaborative team culture that values career development, ANZIIF study support, and a great office culture.
Reo Group is partnering with a specialist insurance business to recruit a Property & Motor Claims Specialist.
You will take ownership of a mixed portfolio covering property and light motor claims,



working within a close-knit and collaborative claims team.
The business is entering a period of growth, with new products launching and the claims function expanding to meet demand.
Responsibilities
Manage end-to-end claims across property and light motor lines, from lodgement through to recovery.
Assess quantum, manage investigations, and maintain a caseload of approximately 60 to 100 active claims.
Liaise directly with clients, brokers, and underwriters to deliver clear and timely claims outcomes.
Engage with field visits and broker meetings as part of a hands‐on service model.
Contribute to process improvement and support the broader claims team during peak periods including cat season.
Candidate Profile
Minimum 2 to 3 years of end-to-end claims experience across property and motor lines.
Demonstrated ability to manage a mixed property and motor claims portfolio end to end.
Experience with commercial property, residential property, or light motor claims is highly regarded.
Strong communication skills with the ability to translate complex claims matters for clients and brokers clearly.
ANZIIF qualifications at Certificate IV level or above are advantageous; study support is provided.
Self-driven, ownership-focused, and comfortable contributing ideas in an open and transparent team culture.
Eligibility and compliance
Right to work in Australia.
CRB checks (or equivalent).
Background checks as required by client.
Salary and advantages
ANZ EI support.
Wellbeing initiatives.
Versatile working options.
Disability support.
Other employee benefits.
Company culture and values: Synergie Australia
Safety is of the highest priority, fostering a culture that champions guidance and care in the workforce.
We aim to improve everyday standards within the working landscape so people can thrive today, and in the future.
Location
Sydney ****.
Hybrid working.
Permanent full-time.
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All rights reserved.
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📌 Ctp Claims Specialist – Build Your Insurance Career (Sydney)
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