As a Customer Service Manager at Myer Cairns you’ll lead the delivery of exceptional customer experiences while driving team performance across multiple departments. You'll champion the Myer strategy, oversee daily operations, and inspire your team through coaching, development and strong leadership.

12 month contract opportunity with potential for ongoing career opportunities within Myer, supported by our commitment to growth and development.

About The Role:
Lead and manage daily department operations to drive customer satisfaction and financial performance
Inspire and develop your team through effective coaching, feedback, and recognition
Foster a high-performance, customer-first culture by role modelling service excellence
Maximise team productivity through smart workforce planning and task delegation
Spend quality time on the floor to lead by example and gain valuable customer insights
Empower and mentor your team to become the next generation of Myer leaders.

About You:
Previous experience as a Retail Manager, Area Manager or similar,



ideally in Retail or Department Store environment
Solid people leadership skills with a 'hands-on', team-oriented approach
Demonstrated ability to drive team performance, meet KPIs and manage performance effectively
Customer focused with superior customer service skills
Solid commercial acumen and understanding of retail operations
Excellent time management and prioritisation skills

Benefits to you:
Be part of a supportive and dynamic leadership team
Access to career development and succession planning opportunities
Exciting Team Member discounts and exclusive offers
Access to volunteer, parental and lifestyle leave
Service Recognition, Inspirational People Awards, and more!

Our management teams work across fortnightly rotating rosters to meet key store trading hours, including alternate weekends and extended trade (e.g. Black Friday and Christmas-New Years).

Apply now and take the next step in your retail leadership career!

📌 Customer Service Manager Cairns (Australia)
🏢 Myer
📍 Australia