Must Have Skills:
Understanding of contact Center Cloud domain : Amazon Connect for Voice, Sierra.ai for Voice bots and Sprinklr for Chat Bot.
Business Analyst skills
Understanding of the Contact Center domain

Detailed

Mandatory Skills
5+ years experience
Understanding of the Contact Center domain
Amazon connect
Business Analyst skills

Responsibilities
Interact with Business teams to gather Requirements.
Interact with Implementation / Support teams to refine requirements
Create required documentation to communicate requirements between project implementation and Business Teams.

Minimum Years of Experience 5

Top 3 responsibilities you would expect the Subcon to shoulder and execute
Interact with Business teams to gather Requirements.
Interact with Implementation / Support teams to refine requirements
Create required documentation to communicate requirements between project implementation and Business Teams.

📌 Contactenter Business Analyst Melbourne
🏢 Infosys APAC
📍 Melbourne