Customer Service Specialist**** Sydney Frog RecruitmentPosted todayJob ViewedTap Again To CloseJob DescriptionCustomer Service RepresentativeReady to take your customer service career to the next level?
Join a growing organisation within the private health insurance sector and become part of a supportive team where you'll receive extensive training, ongoing development and genuine opportunities to progress.This permanent, full-time Sydney role offers a $75,000 salary package + potential annual bonus, along with hybrid working flexibility after training.About the RoleAs a Customer Service Representative, you'll be the first point of contact for new and existing customers, providing friendly, knowledgeable support across phone and email.You'll build relationships, solve problems and help customers find the right solutions, all while developing valuable experience within the health insurance industry.What You'll Be DoingDeliver exceptional customer service via phone and emailBuild rapport and understand individual customer needsProvide clear and accurate information about products and servicesResolve enquiries and identify opportunities to improve customer experiencesMaintain accurate customer records across multiple systemsWork collaboratively within a supportive, high-performing teamAbout YouYou'll be a confident communicator who genuinely enjoys helping people and solving problems.Ideally, you'll bring: Previous customer service, contact centre, banking, insurance, superannuation or similar experience.
Robust verbal and written communication skills.
A confident and engaging phone manner.
Excellent problem-solving skills and attention to detail.
Confidence navigating multiple systems.
A positive, resilient attitude and eagerness to learn.What's in it for You?




$75,000 salary package + potential annual bonusHybrid working flexibility after trainingStructured onboarding and comprehensive trainingOngoing coaching and skilled developmentSupportive and collaborative team cultureGenuine long-term career progressionOpportunity to build specialist experience within private health insuranceThe purpose of this role is to support Service to our NLI's (National Leases International) for all Managed Novated Accounts.Key Responsibilities;Provide proactive support to third party introducers and customers by exceeding customer expectations within agreed SLAs for all Novated Managed Accounts:Statement and document requestsProcessing cessationsProcessing account Re-NovationsLiaising with Novated Introducers on Security SubstitutionSupporting Novated Introducers and customers through answering queries regarding active accounts via phone / emailStrong knowledge base of our Enterprise systemManaging arrears on accountsInvestigating account issues, arrears and assisting the closure of accounts when paidLiaising with internal stakeholders & external stakeholders, providing support for direct customersManaging & assisting the complaints processQualifications;Tertiary qualified in Business, Commerce or Finance (desired, but not essential)Experience;Experience in a startup environment or within Financial Services (Auto Finance)



desirableInternal and external relationship and stakeholder managementExcellent time management and attention to detailAbility to work in a rapid pace, high volume environmentDemonstrated ability for attention to detail and time management.Experience managing multiple and competing customer priorities / interestsClear and consistent communication with Relationship ManagersEmployee BenefitsWe have a long list of perks to suit your needs.
On the clock, and off it.
Here are a few favourites.Birthday leave: Enjoy a day off on your birthday, because you deserve it.Health and wellbeing leave: Take some well-deserved 'me' time, because your health comes first.Volunteering day: Make an impact with a day dedicated to giving back to the causes you care about.
$500 ergonomic equipment reimbursement: Invest in comfort and productivity with support tailored to your work setup.Recruitment referral program: We want to find and hire the best talent in the market, and we want to reward you with a payment of up to $5,000 for helping us identify and personally endorse high-calibre candidates you believe would be a great fit to come and work for us.Employee rate program: When you're part of the Angle Auto Finance team, you'll gain access to our best auto finance rates with your next car purchase—just another way we've got your back.Paid parental leave: Be there for life's most important moments with time to support your growing family.SPARK: The employee benefits program that gives you everything from discounts to wellbeing support.Purchased annual leave: Gain extra flexibility by purchasing additional leave.Diversity flex leave: Our people have the flexibility to observe culturally significant days by choosing an alternate day that better aligns with their cultural values.We'd love to hear from you
#J-*****-Ljbffr

📌 Workplace Ambassador (Sydney)
🏢 Jones Lang Lasalle
📍 Sydney