Company DescriptionWelcome to Elysium Noosa Resort an elegant retreat set in the heart of one of Australia's most iconic coastal destinations.Elysium Noosa has been thoughtfully reimagined across every guest touchpoint - from CibariaNoosa /Bar Capri on Hastings Street to our rooms and suites.
This transformationestablishesa current benchmark for luxury hospitality on the Sunshine Coast.Our team is dedicated to creating guest experiences that feel both effortless and deeply personal.
Every interaction is guided by care, intuition, and attention to detail, delivering moments of delight that elevate each stay.Job DescriptionPromptly answer all requests for reservations and record them accurately.Communication between Front Office and Reservations Office open and reciprocal.Ensure completion of daily duties (e.g. Correspondence, Reports,



etc)Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokespersonEnsure that any payment issues are brought to the attention of the Reservations Supervisor and Financial Controller.Ensure Authority Forms are received and filed for all chargeback bookings.To have an understanding of our competitors.Promote up selling of hotel services.Manage no show bookings in accordance with the hotel cancellation policyUnderstand group booking transactions.Follow ElysiumResort Noosa brand standards to ensure full compliance within LQA AuditsAny other duties assigned by your Supervisor / Manager.QualificationsCustomer Service experienceExposure to systems (preferred Opera)Open driver's licenseAbility to multi-task and work in multiple areas in the Front Office departmentAdditional Information30% discount on food and beverage at Accor properties worldwideGenerous accommodation discounts across 4,500+ properties in over 110 countriesCareer mobility across Accor's global brand portfolio25% Discount in our signature Restaurant Cibaria & Bar CapriImmediate CommencementLearn Your Way – Access leading training platforms like Accor Academy to advance your career and skillAvailable for 7 day Roster coverageOpen toPart Time employment
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📌 Guest Service Agent- Reservation (Queensland)
🏢 Elysium
📍 Queensland