Claims Coordinator (Insurance Repairs & Restoration)When disaster strikes, we don't wait — we move.
Fast.
We're the team people rely on in their toughest moments, delivering smart, innovative restoration solutions that protect what matters most and help rebuild lives, piece by piece.Steamaticis Australia's longest-established and largest restoration provider, with 39 locations nationwide and continuing to grow.
Right now, we're looking for a dynamic Claims Coordinator to join our Operations team, based in Gillman, someone ready to be at the heart of the action.Who our HERO's are...You're not just looking for a job — you are looking for a career and to make an impact.Our people bring energy, curiosity, and a drive to learn.
They thrive on variety, think on their feet, and take pride in delivering outstanding service when it matters most.If you've got a can-do attitude, a growth mindset, and a genuine passion for helping customers through challenging situations, you'll fit right in.Why this role stands out - Be the engine behind fast, high-quality insurance restoration outcomes.This role sits at the centre of our Operations, responsible for driving accuracy, speed, cost control, and customer confidence / experience.Own the process end-to-end – from claim lodgement to job completionHigh-impact role – support customers through challenging situationsFast-paced & dynamic – every day brings new challenges and prioritiesWhat you'll be doingYou'll be the central hub connecting clients, insurers, and field teams—keeping everything moving efficiently and professionally.Coordinate insurance claims and jobs from start to finishSchedule technicians, subcontractors, and equipment for maximum efficiencyLiaise with insurers, assessors, clients, and internal teamsMonitor job progress, follow up actions, and keep everything on trackPrepare quotes, reports,



and documentation to insurer requirementsManage invoicing and maintain accurate job data across systemsWhat success looks likeClaims processed accurately and on timeSchedules running smoothly and efficientlyStrong customer satisfaction and communicationSLAs / KPIs consistently met or exceededHigh-quality data, reporting, and documentationWhat you bringExperience in claims coordination, scheduling, logistics, or service environmentsStrong organisation skills with the ability to juggle competing prioritiesHigh attention to detail and accuracyConfident communicator who can build relationships at all levelsCalm under pressure, especially in urgent or emergency situationsWho you areCustomer-focused and solutions-drivenProactive, adaptable, and quick to problem-solveA team player who steps in where neededAccountable and takes ownershipResilient in a fast-moving, reactive environmentComfortable and proficient working with strict KPI'sThe environmentOffice-based role within a small but growing team with heaps of career potentialVariety, autonomy, coordination and communicationOccasional need to support urgent or after-hours response during major eventsWhy join us – It's a Career not a Job!
You'll be part of a supportive, high-performing team that plays a critical role in helping people recover from property damage and loss.
If you thrive on organisation, problem-solving, and making things happen—this is your prospect.Join a team that truly knows that individually we are good, but together we are brilliant.If the cape fits......Then please apply, we'd love to learn more about you.You must be an Australian citizen or have unrestricted Australian working rights to apply for this role.Successful candidates must complete National Police Clearance check and driving history report.Applicants must be willing to undergo any pre-employment fitness and medical assessments deemed appropriate for the position.Be careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Insurance Claims Coordinator For Fast Restoration Ops (Victoria)
🏢 Steamatic
📍 Victoria