Customer Support Coordinator - Caulfield Horizons Care Community

"At Opal HealthCare, we know that companies don’t succeed, people do." Our purpose is to bring joy to those we care for and our values of Compassion, Accountability, Respect and Excellence reflect that CARE is at the heart of everything we do. Opal HealthCare is one of Australia’s leading aged care providers with over 145 Care Communities and over 23,000 team members nationwide.

About the Role:

We're looking for a compassionate and organisedCustomer Support Coordinator to welcome new residents and lead our administration team at Caulfield Horizons Care Community.

What's on Offer:
Location: Caulfield HorizonsCare Community, Caulfield North
Employment Type:Permanent full-time, Monday to Friday
Remuneration: $35 - $38 (DOE) + Superannuation

Why Choose Opal?
True work-life balance— Stable and permanent hours
Career developmentthrough our Opal HealthCare Academy
Leadership pathways— Grow your career in a supportive, values-led environment
Paid parental leave— Industry-leading policy for primary and non-primary carers
$5,000 referral bonusesfor bringing a friend onboard
National secondment opportunitiesto grow your career while exploring current locations
Sector-leading systems & innovation





What You'll Do:
Act as a warm and knowledgeable first point of contact, guiding prospective residents and families through their journey to finding a current home.
Lead and inspire a team to deliver exceptional administrative and customer support services.
Build lasting, trusting relationships with residents, families, and key community partners.
Ensure our care community is a welcoming workplace and a hub of connection.
Manage the efficient day-to-day operations of our administration function.

What You'll Need:
Experience in a client-facing role involving consultation and relationship building (aged care, healthcare, hospitality or community services highly regarded)
Proven leadership skills with experience coaching and mentoring a team
Exceptional organisational and communication skills with a genuine passion for helping people
An empathetic nature with the ability to manage sensitive conversations
Willingness to complete:
Pre-employment medical
Police check
NDIS Worker Screening Check

Coordinate with Heart

Join a team where your skills in building trust and community directly bring joy to those we care for.

📌 Customer Support Coordinator Melbourne (Australia)
🏢 Opal HealthCare
📍 Australia