Mandoe turns everyday screens into targeted, data-driven engagement platforms. Our digital signage and cloud-based Instant Digital Signage tools power networks for some of Australia’s best-known retail, QSR and health brands.

The role

We’re seeking a polished, technically minded qualified to own the service relationship with our enterprise clients. This is a key role in our business: you’ll be the bridge between our technical teams and the brands that rely on our screens every day, and the person clients trust to keep things on track.

You’ll make sure our service standards are met through rigorous SLA management, insightful reporting and a resolution-first mindset. Above all, you’ll bring a calm, professional presence to every client interaction, especially when the pressure is on.

What you’ll do
Run weekly service meetings with enterprise clients, and follow up with explicit summaries and actions
Monitor SLAs in real time, spot risks early, and coordinate our support, IT and field teams to stay ahead of them
Produce weekly and monthly service reports that turn ticket data into insights clients value
Be the senior escalation point, triaging hardware, network and content issues,



and coordinating technicians and vendors until they’re fixed
Guide junior service desk staff and set the standard for customer-first delivery
Find bottlenecks in our workflows and champion the fixes

About you
Unflappable: you stay composed, transparent and in control in high-pressure situations
Highly professional in presentation and communication, and confident leading client meetings with senior stakeholders
3+ years in a technical service desk, MSP, or technical customer success role
Experience managing and reporting on SLAs and KPIs
Comfortable with ITSM or case management tools (we use NetSuite; Jira or ServiceNow experience is a plus)
You own problems until they’re solved
Nice to have: digital signage, AV, retail technology or hardware support experience
Full Australian working rights

Why Mandoe
A role with real ownership and impact: you’ll be the face of our service to national brands
Direct access to our leadership team, whose support stands behind your decisions
A modern Sydney CBD based office (five days a week, fully in office)

📌 Enterprise Service Delivery Specialist Sydney
🏢 Mandoe Media
📍 Sydney