Join a friendly and supportive team in a varied reception, customer service and administration role
Opportunity to broaden your skills in a growing and successful business
Monday to Friday | 9.00am - 5.00pm

About the Role

Our client is a well-established and growing business specialising in quality outdoor lifestyle products, including outdoor furniture, storage solutions and garden products. They are seeking a friendly, organised and customer-focused Reception and Customer Service Assistant to be the helpful welcoming face for their business.

As the first point of contact, you'll manage customer enquiries via phone, email and website, assist showroom visitors with stock selections and ensure every customer receives a professional and positive experience from their first enquiry through to purchase. If you have been in a frontline role, within Retail, Hardware, Trade Solutions or similar, this role could be just for you

What's in it for You?
Stable, full-time position with a growing business
Friendly, supportive and cooperative team workplace
Varied role combining customer service and administration
Market-competitive salary based on experience
In office parking provided

Duties




Be the first point of contact for customer enquiries via phone, email and website
Answer incoming calls and provide outstanding customer service
Respond to customer enquiries promptly and professionallyWelcome and assist showroom visitors
Provide product information and assist with customer enquiries
Liaise with customers regarding products, orders and general enquiries
Perform general administration duties
Support the wider team with day-to-day operations
Deliver an exceptional customer experience with every interaction

Skills and Experience
Previous experience in a customer service or retail sales showroom role will be highly regarded
Professional verbal and written communication skills
Passion for delivering exceptional customer service
Strong organisational skills with excellent attention to detail
Ability to manage multiple tasks and prioritise effectively
Proactive, positive and team-oriented approach
Intermediate computer skills, including Microsoft Office
Current driver's licence and own reliable transport required due to the business location

📌 Reception Customer Service Assistant Melbourne
🏢 The Recruitment Alternative
📍 Melbourne