We're looking for a motivated and customer focused Level 2 Support Engineer to join our Sydney CBD team.
You'll split your time between several client sites and our Sydney HQ, giving you the perfect mix of hands-on problem solving and collaboration with our broader technical team.As a trusted IT solutions provider, we manage our customers environments like we own it.
This role will suit a motivated individual who thrives on supporting customers with a variety of technical troubleshooting.What you'll be doingRepresent Fuse professionally at all times, fostering trust and delivering a positive customer experienceDeliver Level 2 technical support to end-users via phone, email, and in-person, resolving hardware, software, and network issues promptlySupport and maintain Microsoft cloud technologies, including Office 365, Azure, and Endpoint ManagerManage tickets accurately and within agreed timeframes, following standard operating proceduresCollaborate with the IT team to provide excellent customer service and meet or exceed SLAsInstall, configure, and maintain hardware (desktops, laptops, printers) and related equipmentOversee onboarding/offboarding processes, including software setup, system upgrades, and access managementMaintain hardware/software inventory and asset trackingProvide remote and in office support for customers' infrastructure, systems, and applicationsManage patching, security updates, backup monitoring, and issue resolutionMonitor devices and infrastructure performanceStay current with industry developments through relevant certifications.Participate in the weekend On-Call rosterEscalate complex technical problems to relevant teams as requiredWhat you'll bringMinimum 2 years' experience in a Level 2 or equivalent technical desktop support role, ideally within a Service Desk or MSP environmentStrong troubleshooting skills across desktop hardware, software, and network issuesHands on experience with Microsoft cloud technologies including Microsoft 365, Azure, Endpoint Manager, and Intune application packagingSolid knowledge of Active Directory,



Group Policy, Exchange, and Windows/macOS operating systemsFamiliarity with network protocols and technologies such as TCP/IP, DNS, DHCP, and VPNProficient in Microsoft Office suite and common business applicationsExcellent problem solving skills, capable of working independently and explaining technical solutions to non technical end usersStrong attention to detail, with effective task prioritisation in a fast paced environmentExceptional verbal and written communication skills with a strong customer service focusCurrent Microsoft certifications are highly regarded.About Fuse TechnologyFuse Technology is a Sydney based IT services company that is expanding due to rapid growth.
For 10 years our skilled technical specialists have serviced a diverse client base Globally and within Australia, ranging from small to medium businesses to corporate businesses across a broad range of industries.At Fuse, we provide support to our clients through highly skilled teams, ensuring our customers enjoy smooth, trouble-free experiences.
We are successful because we pride ourselves on building solid relationships with our clients and offer expert IT solutions tailored to each business.We are proud to be an equal opportunity workplace.
We welcome diversity and promote an inclusive culture and work environment.What we offerAn environment that thrives on working with cutting-edge technologiesA team of industry leading "techies" that live for technologyA fast-paced workplace where no 2 days are the sameA culture of continuous learning and developmentA friendly, committed and hardworking team to learn from and be part ofWecelebrate the achievement of certification and skill advancementby offering a certification bonusAwesome social events (like go-carting, axe throwing, indoor skydiving)To be considered for this role you will reside and be eligible to work full time in Australia.
This is a fantastic opportunity for someone who would like to gain exposure to a range of technologies, work as part of a motivated team of technology guru's and have the opportunity to grow along with the company.
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📌 Onsite Level 2 Support Engineer | Msp (Sydney)
🏢 Fuse Technology
📍 Sydney