Are you a detail-oriented and analytical professional looking to build your career in insurance operations?
We are seeking a proactive and highly organised Operations Analyst to join our Melbourne team.About the role:Reporting to the Compliance & Operations Manager and working closely with the Operations Specialist, you'll provide dedicated Business Enablement support across CFC Australia's operational functions.
Through reporting, system and process testing, issue resolution and workflow improvement, you'll help strengthen operational effectiveness and support Australian growth and strategic initiatives.Why Join Us?
This is an prospect to grow your career in a supportive and collaborative environment that values innovation, reliability and continuous improvement.
You'll gain exposure to a broad range of operational activities while working alongside experienced professionals in a business that's redefining insurance.If you're an analytical thinker with strong attention to detail and a passion for problem-solving, we'd love to hear from you.Responsibilities Include:Producing accurate operational reporting and data analysis, including binder-related reportingConducting user acceptance testing (UAT) and other testing for new systems, enhancements and process changesAnalysing and supporting the resolution of system, process and operational issuesSupporting new systems and processes that enable revenue growth and strategic initiativesMapping, documenting and improving operational workflows and proceduresIdentifying opportunities for system enhancement, automation and control improvementsSupporting data integrity and operational initiatives across Compliance,



Claims and other business areasCollaborating with stakeholders across the business to support change and continuous improvementGeneral administration and office duties as requiredAbout You:Tertiary qualification (Bachelor's degree or higher)Strong IT skills and the ability to quickly learn new systems, particularly Microsoft ExcelExcellent analytical, reporting and data management skillsHigh attention to detail with strong organisational and time management abilitiesExcellent communication, stakeholder engagement and problem-solving skillsAbility to take ownership, use initiative and manage competing prioritiesExperience in data analysis, reporting or operational support roles is highly regardedExperience in financial services or insurance is advantageousExposure to system testing, process mapping, workflow improvement, compliance, claims or underwriting operations would be beneficialWhy you'll love working for CFC:We are proud winners of Top Insurance Employers ****, **** and **** and 5-Star Diversity, Equity & Inclusion awards (Insurance Business Australia).
All employees enjoy:Our 'Excellence Program' encourages and rewards a culture of high-performing individuals and teams'You Do You Day' – an annual additional leave today to do something that brings you joyCommitment-free social club, with monthly in-office catch ups and quarterly events to get to know your colleagues betterAnnual end of financial year and end of calendar year events, in addition to social club arrangementsOptional annual charity volunteering day, facilitated by us3 additional personal leave days per year – for whatever you needFlexible public holidays – to celebrate our diversity you can "Swap" 2 public holidays for a more culturally significant day to suit youBe careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Insurance Ops Analyst: Data, Testing & Process Improvement (Melbourne)
🏢 CFC Underwriting
📍 Melbourne